Legal Application Support Engineer

We are working with a leading global law firm seeking an experienced and forward-thinking Application Engineer to take ownership of its legal technology stack and GenAI applications. This is a pivotal role focused on the deployment, maintenance, and optimisation of the firm’s core systems that support legal workflows, document and matter management, and AI-enhanced productivity.

PLEASE NOTE – Proven experience working with Legal Applications is a MUST to be considered for this position

You will work closely with legal teams, vendors, and IT colleagues to ensure secure, innovative, and high-performing technology solutions. Reporting directly to the Head of Infrastructure and Information Security, this is a fantastic opportunity to shape the legal tech landscape of a global firm and collaborate regularly with senior stakeholders, including partners.

Key Responsibilities:

• Manage and optimise the firm\’s legal and GenAI applications (e.g., iManage Cloud, Intapp, M365 Copilot, ChatGPT Enterprise).
• Provide expert 2nd/3rd line support and lead on technical design and implementation of new tools.
• Ensure application security, stability, and performance through proactive maintenance and patching.
• Evaluate emerging legal tech and GenAI tools for innovation opportunities.
• Partner with legal teams to enable automation and AI-driven efficiencies.
• Support finance, security, infrastructure, and cross-functional systems alongside internal and external stakeholders.
• Deliver documentation, user guidance, and training across the firm.

Skills & Experience:

• 3+ years in an application engineering role within a legal or professional services environment.
• Strong understanding of legal tech platforms (e.g., iManage, Litera, Intapp).
• Experience working with GenAI tools, prompt engineering, and AI governance.
• Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server.
• Familiarity with ITIL-based service management (ConnectWise experience a plus).
• Excellent problem-solving, stakeholder engagement, and communication skills.
• Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable.

For full details about this exciting position please contact me to discuss further