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- Tasks: Provide top-notch IT support and manage exciting infrastructure projects.
- Company: Join a leading international law firm with a focus on innovation.
- Benefits: Competitive salary, hybrid work options, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team.
- Why this job: Be part of a transformative journey in IT services and make a real impact.
- Qualifications: 5 years of IT support experience and strong technical skills in Microsoft 365.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting role working for a Leading International Law firm on an initial 12 month fixed term contract while the firm are embarking on an exciting programme of change to transform how they deliver IT services across the firm. This hybrid role will play a key part in enhancing our business as usual (BAU) service delivery while supporting a range of infrastructure initiatives.
Based onsite in our Leeds office five days per week, you will work closely with two IT colleagues and the wider Service Desk team. You’ll be responsible for resolving 2nd line support calls, assisting with higher level escalations, and acting as a visible, hands on IT presence for colleagues. Occasional travel to our London and Birmingham offices will be required for training and annual leave cover. This is a varied role combining Service Desk responsibilities with infrastructure level technical work. Alongside BAU tasks, you will also take ownership of smaller infrastructure projects, managing them through the full lifecycle from planning to delivery.
Key Responsibilities- Resolve support tickets both deskside and remotely using RMM tools
- Provide 1st, 2nd and 3rd line support, including joiners/leavers processes and device builds
- Troubleshoot and support Microsoft 365, Windows 11, and Windows Server (2019/2022)
- Manage and support laptop endpoints and mobile devices via MDM
- Support document and email management systems (iManage or similar preferred)
- Administer and support: Microsoft 365 (Entra, Exchange Online, Intune, Teams), Cisco Meraki (Wi-Fi access points, switches, firewalls), Mimecast, Egress, MFA solutions (Cisco DUO / Microsoft Authenticator), Check Point Harmony SASE (or equivalent)
- Monitor infrastructure environments proactively
- Assist with and lead small infrastructure projects and upgrades
- Create and maintain technical documentation
- Ensure compliance with Cyber Essentials and ISO27001 standards
- Support internal/external audits and information security processes
- Assist with incident response and routine security reporting
- At least 5 years’ experience in a similar IT Support role, ideally within legal or professional services
- Strong technical knowledge of Microsoft 365 and Windows environments
- Excellent troubleshooting and problem-solving skills
- Strong attention to detail and analytical ability
- Effective time management with the ability to prioritise workloads
- Flexible and proactive approach to meeting deadlines
This is a great opportunity to join a forward-thinking organisation during a period of transformation.
IT Support & Infrastructure Analyst in Leeds employer: DVF Recruitment
Contact Detail:
DVF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Infrastructure Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Microsoft 365, Windows environments, and troubleshooting techniques. Practice common interview questions related to IT support to show off our expertise.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share specific examples of how we've tackled tricky IT issues in the past. This will demonstrate our hands-on experience and ability to think on our feet.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for their team.
We think you need these skills to ace IT Support & Infrastructure Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support & Infrastructure Analyst role. Highlight your experience with Microsoft 365, Windows environments, and any relevant projects you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our transformation journey. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting and problem-solving abilities. Share specific examples of challenges you've faced in previous roles and how you resolved them. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows environments, and the tools mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant projects you've managed.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific scenarios where you resolved support tickets or led infrastructure projects. This will demonstrate your analytical ability and attention to detail, which are crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a high-priority support ticket or managing a small infrastructure project. Practise articulating your thought process and the steps you would take to resolve these issues effectively.
✨Emphasise Your Teamwork and Communication Skills
Since you'll be working closely with colleagues and supporting the wider Service Desk team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked in a team environment and supported others, especially in a fast-paced setting.