At a Glance
- Tasks: Provide top-notch IT support and manage exciting infrastructure projects.
- Company: Join a leading international law firm embracing digital transformation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work in a collaborative team environment.
- Why this job: Be part of a transformative journey in IT services and make a real impact.
- Qualifications: 5+ years in IT support with strong Microsoft 365 and Windows skills.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting role working for a Leading International Law firm on an initial 12 month fixed term contract while the firm are embarking on an exciting programme of change to transform how they deliver IT services across the firm. This hybrid role will play a key part in enhancing our business as usual (BAU) service delivery while supporting a range of infrastructure initiatives.
Based onsite in our Leeds office five days per week, you will work closely with two IT colleagues and the wider Service Desk team. You’ll be responsible for resolving 2nd line support calls, assisting with higher level escalations, and acting as a visible, hands on IT presence for colleagues. Occasional travel to our London and Birmingham offices will be required for training and annual leave cover.
This is a varied role combining Service Desk responsibilities with infrastructure level technical work. Alongside BAU tasks, you will also take ownership of smaller infrastructure projects, managing them through the full lifecycle from planning to delivery.
Key Responsibilities- Resolve support tickets both deskside and remotely using RMM tools
- Provide 1st, 2nd and 3rd line support, including joiners/leavers processes and device builds
- Troubleshoot and support Microsoft 365, Windows 11, and Windows Server (2019/2022)
- Manage and support laptop endpoints and mobile devices via MDM
- Support document and email management systems (iManage or similar preferred)
- Administer and support:
- Microsoft 365 (Entra, Exchange Online, Intune, Teams)
- Cisco Meraki (Wi-Fi access points, switches, firewalls)
- Mimecast, Egress, MFA solutions (Cisco DUO / Microsoft Authenticator)
- Check Point Harmony SASE (or equivalent)
- Monitor infrastructure environments proactively
- Assist with and lead small infrastructure projects and upgrades
- Create and maintain technical documentation
- Ensure compliance with Cyber Essentials and ISO27001 standards
- Support internal/external audits and information security processes
- Assist with incident response and routine security reporting
- At least 5 years’ experience in a similar IT Support role, ideally within legal or professional services
- Strong technical knowledge of Microsoft 365 and Windows environments
- Excellent troubleshooting and problem-solving skills
- Strong attention to detail and analytical ability
- Effective time management with the ability to prioritise workloads
- Flexible and proactive approach to meeting deadlines
This is a great opportunity to join a forward-thinking organisation during a period of transformation.
IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Leeds employer: DVF Recruitment
Join a leading international law firm that values innovation and employee development, offering a dynamic work culture in Leeds. With a focus on transformation, this role provides opportunities for professional growth through hands-on experience in IT support and infrastructure projects, all while enjoying the flexibility of hybrid working arrangements. Benefit from a collaborative environment where your contributions directly impact the firm's IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Windows environments, and troubleshooting techniques. We want to show them we’re the right fit for their IT support needs!
✨Tip Number 3
Don’t forget to showcase your project management skills! If you've led any infrastructure projects, be ready to share those experiences. We want to highlight our ability to manage tasks from planning to delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining this exciting transformation journey.
We think you need these skills to ace IT SUPPORT ANALYST (FLEXIBLE HYBRID/ REMOTE WORKING) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and Windows environments, to show us you’re the right fit for this role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Mention specific projects or experiences that relate to the responsibilities listed, like managing infrastructure projects or providing 2nd line support.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and analytical abilities.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role in our team.
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows environments, and the tools mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant projects you've managed.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific scenarios where you resolved support tickets or led infrastructure projects. This will demonstrate your analytical ability and attention to detail, which are crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support and infrastructure challenges. Practise articulating your thought process and decision-making steps clearly, as this will show your proactive approach and flexibility in handling various tasks.
✨Understand the Company Culture
Research the law firm and its transformation programme. Understanding their values and how they deliver IT services will help you align your answers with their goals. This shows genuine interest and can set you apart from other candidates.
