At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a fast-paced legal tech environment.
- Company: Join a dynamic global law firm with a busy IT team.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with the chance to manage multiple priorities.
- Why this job: Make a real difference by supporting critical legal applications and hardware.
- Qualifications: At least 2 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
DVF Recruitment is seeking a Technical Escalation Analyst to join a busy IT team supporting a global Law Firm environment.
The ideal candidate will have at least 2 years of IT support experience, strong troubleshooting skills, and an ability to manage multiple priorities.
This role involves providing 2nd line support, managing incidents through Service Now, and supporting hardware and legal applications in a fast-paced environment.
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We think you need these skills to ace IT Escalation Analyst – 2nd Line Support for Legal Tech
IT Support Experience
Troubleshooting Skills
Incident Management
ServiceNow
Hardware Support
Legal Applications Support
Multi-Priority Management
