Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT incidents and service requests while resolving issues efficiently.
- Company: Dynamic recruitment agency in Greater London with a focus on IT support.
- Benefits: Competitive salary, professional development, and collaborative team environment.
- Why this job: Join a team that values your skills and offers real impact in IT support.
- Qualifications: Advanced knowledge of Office 365, Microsoft Active Directory, and strong troubleshooting skills.
- Other info: Opportunity to work closely with various IT teams and enhance service delivery.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency in Greater London is seeking a skilled IT Support Specialist to manage IT incidents and service requests effectively. The role requires advanced knowledge of Office 365 and Microsoft Active Directory, ensuring all issues are resolved within SLAs. Candidates should possess strong troubleshooting skills and the ability to handle challenging situations with professionalism. This position offers an opportunity to work closely with various IT teams and improve service delivery.
3rd-Line IT Support Engineer — ITIL + Ownership employer: DVF Recruitment
Contact Detail:
DVF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd-Line IT Support Engineer — ITIL + Ownership
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 3rd-Line Support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Use real-life examples of how you've tackled tricky IT issues, especially with Office 365 and Active Directory.
✨Tip Number 3
Stay calm under pressure! Employers love candidates who can handle challenging situations with professionalism. Practice some scenarios where you had to think on your feet and resolve incidents quickly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace 3rd-Line IT Support Engineer — ITIL + Ownership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT incidents and service requests. We want to see your advanced knowledge of Office 365 and Microsoft Active Directory shining through!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled challenging IT issues in the past. We love seeing candidates who can handle tough situations with professionalism.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're the perfect fit for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Microsoft Active Directory. Be ready to discuss specific scenarios where you've used these tools to resolve issues, as this will show your practical experience and understanding.
✨Demonstrate Your Troubleshooting Skills
Prepare to walk through your troubleshooting process during the interview. Think of a challenging incident you've resolved in the past and be ready to explain how you approached it, what steps you took, and the outcome.
✨Understand SLAs and Service Delivery
Familiarise yourself with the concept of Service Level Agreements (SLAs) and how they impact IT support. Be prepared to discuss how you ensure that incidents are resolved within these timeframes and how you prioritise tasks effectively.
✨Showcase Your Professionalism
Since the role involves handling challenging situations, think of examples where you've maintained professionalism under pressure. This could involve dealing with difficult customers or managing multiple requests simultaneously—show them you can keep your cool!
