At a Glance
- Tasks: Transform AI into real business outcomes by embedding with customers and improving their workflows.
- Company: Join a dynamic AI-first company that values ownership and collaboration.
- Benefits: Competitive salary, equity options, and impactful customer-facing work.
- Other info: Remote-first role with occasional travel and excellent career growth opportunities.
- Why this job: Make a tangible difference in businesses by deploying AI solutions that truly work.
- Qualifications: 5+ years in customer-facing roles with experience in AI and process improvement.
The predicted salary is between 60000 - 80000 € per year.
Remote-first across Europe. Occasional travel to Prague and to customer sites.
About the role
FDEs are how Duvo brings AI to life inside our customers. You sit at the front line, map their workflows on the Duvo platform, improve the underlying processes, and turn the result into running agents that deliver tangible business impact. Scoping, build, debug, handover, expansion. You own the customer outcome end to end and you own the relationship that goes with it.
You won't write the core product. You will write the glue: integration scripts, agent configurations, data transformations, prototypes, whatever it takes to get an agent running against a customer's actual systems. You'll spend real time inside their stack and inside their team.
If you like the messy middle between AI, process, and customer, this is the role.
What you'll do
- Embed with customers from kickoff through go-live and beyond
- Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked
- Improve the underlying processes where it matters. Don't automate broken flows, redesign them
- Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks
- Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools)
- Write integration code, scripts, and prototypes when the situation calls for it
- Debug live agents in production environments and iterate quickly
- Build and own the working relationship with customer stakeholders, from operators to sponsors
- Run working sessions, hold your own with technical counterparts, and earn the right to push back
- Make AI real for the customer. Move them from pilot energy to measurable business outcomes
- Capture reusable patterns, templates, and runbooks so the next deployment is faster
- Send recurring workflow patterns back to Product and Engineering as real signal
What success looks like
- Multiple agents in production across clients, with measurable business impact
- Customers point to specific KPIs that moved because of your work
- Customers treat you as a trusted operator and want you in the room
- Process improvements you drove are visible in the customer's day-to-day, not just in the agent
- Transformation Managers want you on their hardest accounts
- Accounts you own expand because the relationship and the results are both there
- Each deployment is faster than the last because you've left behind reusable assets
Who you are
Experience
- 5+ years in roles where you've shipped against real customer environments. We're prioritising AI-native candidates: people who have been building, deploying, or operating AI and agentic systems in customer-facing settings, not adjacent to them.
- Likely backgrounds:
- Forward-deployed engineering or solutions engineering at an AI-first company
- Applied AI / ML engineering with direct customer exposure
- Technical consulting on AI or automation projects where you owned delivery and the client relationship
- Operations or product roles where you've built and shipped AI-powered tooling against messy real-world systems
- Retail, e-commerce, or CPG background is a strong plus. Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) helps you ramp faster on customer accounts. What matters most is that you can pick up a new business quickly, see how to improve it, and build something with AI that actually works.
Skills
- Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval
- Strong systems thinking and engineering judgment
- Process design instinct. You can spot waste, redundancy, and bad handoffs and propose something better
- Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work
- Familiarity with ERPs and enterprise stacks is a plus
- Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon
- Fluent English. Additional European languages are a plus
Mindset
- Bias to ship
- Comfortable with ambiguity, half-built systems, and changing requirements
- Low ego, high standards
- Customer-obsessed. You build trust by being useful, not by being polished
- Commercially aware and able to help customers believe in what you're building
- Honest about what's working and what isn't
What we offer
- A small, sharp team that values ownership and candor
- Real product and culture leverage from day one
- Customer-facing impact: your work ships and moves the business
- Competitive comp including equity
- Option to trade cash for equity
How we hire
- Online screen
- Hiring manager interview (remote or on-site)
- Case study and presentation
- Founder interview
We're not looking for perfection. We're looking for someone who can walk into a customer's operation, figure out what matters, fix the process, ship the agent, and turn AI into outcomes the business can feel.
Forward Deployed Engineer (EU/UK Based - Remote) in London employer: Duvo
At Duvo, we pride ourselves on being an exceptional employer that fosters a remote-first culture across Europe, allowing our Forward Deployed Engineers to thrive in a flexible work environment. Our commitment to employee growth is evident through hands-on experience with cutting-edge AI technologies and the opportunity to build meaningful relationships with customers, driving tangible business outcomes. With competitive compensation, equity options, and a small, dynamic team that values ownership and candor, Duvo is the perfect place for those looking to make a real impact in the world of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer (EU/UK Based - Remote) in London
✨Tip Number 1
Get to know the company inside out before your interview. Understand their products, culture, and how they use AI in their operations. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with real customer environments, think through potential scenarios you might face and how you'd tackle them. This will help you demonstrate your hands-on experience during interviews.
✨Tip Number 3
Network with current employees or alumni who have worked at the company. They can provide insider tips on what the hiring team values and what to expect during the interview process. Plus, it shows your commitment to understanding the role!
✨Tip Number 4
Don’t forget to showcase your customer obsession! Be ready to share examples of how you've built trust with clients and delivered measurable outcomes. This is key for a Forward Deployed Engineer role, so let your passion shine through!
We think you need these skills to ace Forward Deployed Engineer (EU/UK Based - Remote) in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset:When writing your application, make sure to highlight your experience with customers. We want to see how you've built relationships and delivered results in real-world environments. Share specific examples that demonstrate your ability to understand customer needs and drive impactful outcomes.
Be Clear About Your Technical Skills:We’re looking for someone who’s hands-on with modern AI tooling and comfortable in code-adjacent areas. In your application, clearly outline your technical skills, like SQL, Python, or any relevant scripting languages. Don’t just list them; explain how you’ve used these skills to solve problems or improve processes.
Emphasise Your Problem-Solving Abilities:In this role, you’ll need to navigate ambiguity and tackle messy systems. Use your application to showcase your problem-solving mindset. Share stories where you identified inefficiencies and implemented solutions that made a difference. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Duvo
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and agentic systems. Be ready to discuss your hands-on experience with modern AI tooling, like LLMs and prompt engineering. The interviewers will want to see that you can translate complex concepts into practical solutions for customers.
✨Understand the Customer's World
Familiarise yourself with the industries and operational domains relevant to the role. Whether it's supply chain or finance ops, showing that you can quickly grasp a new business and identify areas for improvement will set you apart. Bring examples of how you've done this in the past!
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled messy processes and turned them into streamlined workflows. Highlight your ability to debug live agents and iterate quickly, as well as how you've built relationships with stakeholders to push back on bad scope.
✨Be Ready for Technical Discussions
Expect to dive into technical details during the interview. Brush up on your coding skills, especially in SQL, Python, or JavaScript. Be prepared to explain your thought process when it comes to integration scripts and data transformations, as this will demonstrate your comfort in code-adjacent territory.
