At a Glance
- Tasks: Embed with customers to improve workflows and deploy AI solutions.
- Company: Dynamic AI-focused company with a strong emphasis on customer impact.
- Benefits: Competitive salary, equity options, and a supportive team culture.
- Other info: Fast-paced hiring process with opportunities for growth and ownership.
- Why this job: Transform businesses with AI and make a real difference in customer operations.
- Qualifications: 5+ years in customer-facing roles with AI experience and strong coding skills.
The predicted salary is between 70000 - 90000 £ per year.
What you'll do Embed with customers from kickoff through go-live and beyond Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked Improve the underlying processes where it matters.
Don't automate broken flows, redesign them Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools) Write integration code, scripts, and prototypes when the situation calls for it Debug live agents in production environments and iterate quickly Build and own the working relationship with customer stakeholders, from operators to sponsors Run working sessions, hold your own with technical counterparts, and earn the right to push back Make AI real for the customer.
Move them from pilot energy to measurable business outcomes Capture reusable patterns, templates, and runbooks so the next deployment is faster Send recurring workflow patterns back to Product and Engineering as real signal What success looks like Multiple agents in production across clients, with measurable business impact Customers point to specific KPIs that moved because of your work Customers treat you as a trusted operator and want you in the room Process improvements you drove are visible in the customer's day-to-day, not just in the agent Transformation Managers want you on their hardest accounts Accounts you own expand because the relationship and the results are both there Each deployment is faster than the last because you've left behind reusable assets Who you are Experience 5+ years in roles where you've shipped against real customer environments.
We're prioritizing AI-native candidates: people who have been building, deploying, or operating AI and agentic systems in customer-facing settings, not adjacent to them.
Likely backgrounds: Forward-deployed engineering or solutions engineering at an AI-first company Applied AI / ML engineering with direct customer exposure Technical consulting on AI or automation projects where you owned delivery and the client relationship Operations or product roles where you've built and shipped AI-powered tooling against messy real-world systems Retail, e-commerce, or CPG background is a strong plus.
Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) helps you ramp faster on customer accounts.
What matters most is that you can pick up a new business quickly, see how to improve it, and build something with AI that actually works.
Skills Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval Strong systems thinking and engineering judgment Process design instinct.
You can spot waste, redundancy, and bad handoffs and propose something better Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work Familiarity with ERPs and enterprise stacks is a plus Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon Fluent English.
Additional European languages are a plus Mindset Bias to ship Comfortable with ambiguity, half-built systems, and changing requirements Low ego, high standards Customer-obsessed.
You build trust by being useful, not by being polished Commercially aware and able to help customers believe in what you're building Honest about what's working and what isn't What we offer A small, sharp team that values ownership and candor Real product and culture leverage from day one Customer-facing impact: your work ships and moves the business Competitive comp including equity Option to trade cash for equity How we hire We respect your time and aim to move fast: Discovery call with a senior teammember (online, 30 min).
We'll talk about you, how you think and whether there's mutual fit.
Remote task (async, time-boxed, ~1 hour).
Build a small product end-to-end.
Not Leet Code.
Deep dive to the remote task with hiring manager (online, ~1 hour).
We'll go deeper on your experience, system design, product thinking, and collaboration.
No trick questions — we want to see how you think and build.
On-site trial day (1 day).
Ship something small to production with us and see how we work together.
Fully compensated.
Founder interview (online, 20min) We\'re not looking for perfection.
We\'re looking for someone who can walk into a customer\'s operation, figure out what matters, fix the process, ship the agent, and turn AI into outcomes the business can feel. #J-18808-Ljbffr
