Senior IT Support Technician

Senior IT Support Technician – Desktop Support – IT Problem Solver – Support over 400 North East based business customers with technical IT issues – Based On-Site Wonderful local North East business – dynamic and growing! Great time to join. £30,000 – £34,000, benefits, 28 days hol inc. BH, great team and environment, 9.30 – 5.15 office hours. Senior role requires driving licence and own car. Join an award-winning business who are focussed on growing over the next 12 months. Chloe@ Duval is recruiting, get in touch! We are looking for a competent focussed Senior IT Engineer who can support business customers with IT issues and requirements. Must have: Windows / Office 365 support experience, passion for technology and IT, (server experience a bonus), hardware & software support. This is a lovely business who are focussing on growth, fantastic learning and progression opportunity for the right candidate. Trust, reliability, autonomy and pride would be a good culture fit. IT geeks and problem solvers, applications to Jess! The Role: * Diagnose, repair, install and maintain computer and other IT related equipment and services for internal business customers * Speaking to business customers and their employees regarding IT requirements * Organising appointment times * Preparing reports and maintaining records as required * Provide general support to customers * Any other reasonable duties required by management We need: * Proven experience in an IT support role with Windows / Office 365 support experience * Passionate about IT and Technology * Hardware and software support experience, server experience advantageous * Excellent time management skills and the ability to prioritise tasks * Attention to detail and excellent problem-solving skills * Strong knowledge of software troubleshooting techniques and operating systems * Familiarity with MS Dynamics, Remedy, or similar ticketing systems * Great communication, organisation and customer service skills. Great NE based IT support role, speak to Chloe @ Duval