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- Tasks: Support field agents with calls and admin tasks in a fast-paced environment.
- Company: Join a Times Top 100 company known for its vibrant culture and growth opportunities.
- Benefits: Enjoy 25 days holiday, free fruit, social events, and work-from-home options.
- Why this job: Perfect for those who love problem-solving and want to make an impact in a supportive team.
- Qualifications: Strong communication skills and experience in administration are essential; Microsoft Office knowledge is a plus.
- Other info: Varied shifts with a mix of office and remote work; excellent training provided.
Working with a team of 35 in a dynamic, open plan office in Darlington, DL1. £22,932, rising to £24,500 after probation. Wicked benefits, 25 days holiday plus bank holiday, free fruit, amazing list of social events across the year. Plus, excellent training and progression. Times Top 100 company to work for! Varied shift pattern 6am - 5pm, Mon - Friday, plus 1 in 10 weekend working 7:30-3:30 (work from home).
Supporting the field agent workforce, internal people support, plenty of variety. 50/50 split of administration and external field agent support. Problem solving! 30 - 50 calls per day, use your initiative, fast paced - multi-tasking role.
Role Responsibilities:- Completing Field Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
- Making and receiving calls to Field Agents and answering their questions and queries
- Resolve financial queries on behalf of the Accounts Department
- Undertake varied actions and activities in relation to operational needs
- Responsible for undertaking regular audits ensuring Field Agents are acting compliantly at all times
- Gather information from Field Agents in case of complaints, following procedures
- Co-ordinate and manage day to day Field Agent requirements including equipment and stationary
- Maintain and update a Health and Safety log of any incidents provide this data to the HR department on a weekly basis
- Use of internal software and systems
- Assisting with the training of new staff as required
- Excellent verbal and written communication skills
- Excellent knowledge of Microsoft Software systems & Microsoft Office Packages
- Experience in an administration environment
- Willingness to work flexible hours
- Work independently and as part of a team
- Capacity to work effectively whilst remaining calm under pressure
Great admin and problem-solving role.
Call Centre Support Administrator employer: Duval Associates
Contact Detail:
Duval Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Support Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your problem-solving skills. Prepare examples of how you've successfully resolved issues in a fast-paced environment, as this role requires quick thinking and initiative.
✨Tip Number 3
Showcase your communication skills by practising clear and concise responses. Since you'll be making and receiving numerous calls, being articulate and friendly will set you apart.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what we stand for can help you align your answers during any interviews and demonstrate that you're a good fit for our team.
We think you need these skills to ace Call Centre Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer support. Emphasise your problem-solving skills and any experience with Microsoft Office, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Call Centre Support Administrator position. Mention your ability to work under pressure and your experience in a fast-paced environment.
Highlight Relevant Experience: In your application, specifically mention any previous roles where you handled calls or supported field agents. Use examples to demonstrate your ability to resolve queries and manage tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Duval Associates
✨Showcase Your Communication Skills
As a Call Centre Support Administrator, excellent verbal and written communication skills are crucial. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to role-play a scenario where you need to assist a field agent, so practice articulating your thoughts concisely.
✨Familiarise Yourself with Microsoft Software
Since the role requires knowledge of Microsoft Office packages, make sure you're comfortable using these tools. Brush up on your skills in Excel, Word, and any other relevant software. You could even mention specific examples of how you've used these tools in previous roles to solve problems or improve efficiency.
✨Prepare for Problem-Solving Questions
Given the nature of the job, expect questions that assess your problem-solving abilities. Think of past experiences where you successfully resolved issues, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss instances where you've successfully collaborated with others, as well as times when you've taken initiative on your own. Highlight your flexibility and willingness to adapt to different working styles.
