Call Centre Advisor

Customer Support Administrator – Call Centre Advisor – Contact Centre Office-based in Stoke-On-Trent Starting Salary £24,570, Mon – Fri, 8:00am – 4:30pm (37.5 hours per week), wicked benefits including fantastic bonus scheme, additional holidays, enhanced family leave… more below! We need organised, detail-oriented people who are passionate about helping others. Work for a fantastic business that offer training, support and progression! Build a career! Demi @ Duval has all the info! Get in touch! We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent. You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you! The Role: * Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery * Support the contact centre with your excellent problem-solving skills * Work collaboratively with your team, sharing best practices and learning from one another * Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy * Play an active role in resolving customer queries, ensuring clear communication and effective outcomes Skills & Experience: * Passionate about helping others with a positive and friendly attitude * Ability to be assertive yet compassionate when assisting customers * Exceptional attention to detail and strong written communication skills * Self-motivation, resilience, and a target-driven mindset * Proven experience in a customer service or administration role. Wicked Benefits: * Competitive bonus scheme * Up to 35 days holiday (including bank holidays) * Employee awards, incentives, and amazing social events * Pension scheme, mental health support, and free onsite parking * Access to perks like gym membership contributions and free tea and coffee * Casual dress code and paid volunteer days – 2 days a year * Enhanced family leave policies and long service awards * Free annual eye tests, contribution to prescription glasses, and dentist-on-demand. Fantastic customer support role, speak to Demi for more information