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- Tasks: Help customers with financial challenges through empathetic communication and problem-solving.
- Company: Join one of the UK's Top 100 Best Companies to Work For in a supportive environment.
- Benefits: Enjoy £24,000 salary, bonuses, 25 days holiday, free fruit, and fun company events.
- Why this job: Make a real impact while growing in a positive, non-sales role with tailored training.
- Qualifications: Experience in customer service, strong communication skills, and a calm, solution-focused attitude.
- Other info: Shifts are Monday to Friday with occasional weekends; work from home options available.
Customer Service Executive – Debt Management – Darlington DL1
If you think you are the right match for the following opportunity, apply after reading the complete description.
£24,000 + Bonus £30,000 OTE – No Sales!
25 days holiday plus bank holidays, free fresh fruit every day, and wicked company social events.
Top 100 UK Employer – Tailored Training – Amazing Culture & Benefits
Supportive, not salesy. Real impact, real growth! Get in touch with Demi @ Duval for more information.
Looking for a role where you can truly make a difference? Join one of the UK’s Top 100 Best Companies to Work For be part of a positive, supportive team in Darlington. With tailored training designed just for you, this is a role that supports growth and wellbeing!
Shifts: Monday to Friday: 8am–8pm, 2 weekends in 6 (WFH): 9am–1pm
What you’ll be doing:
You’ll be the calm, confident voice on the phone, helping customers navigate financial challenges with empathy and clarity. This is a no-sales role focused on listening, problem-solving, and creating real solutions!
* Handle inbound calls with professionalism and compassion
* Communicate clearly and confidently
* Keep accurate records and use systems efficiently
* Negotiate balanced outcomes for customers and the business
* Share feedback to help the team grow and improve
What we’re looking for:
* Experience in customer service or call centre environments
* Confident, clear communicator with top listening skills
* Empathetic, enthusiastic, and solution-focused
* Quick thinker who adapts easily to change
* Calm under pressure and great in a team
Demi @ Duval is recruiting – Apply today and get started ASAP
Call Centre Advisor employer: Duval Associates
Contact Detail:
Duval Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with common financial challenges that customers face. Understanding these issues will help you empathise with callers and provide them with the best possible support.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more confident in handling calls and responding to various customer situations.
✨Tip Number 3
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you fit into their positive and supportive environment can set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your suitability for the role.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Call Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or call centre environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully handled customer interactions in the past, showcasing your empathy and solution-focused approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Duval Associates
✨Showcase Your Empathy
As a Call Centre Advisor, empathy is key. During the interview, share examples of how you've helped customers in difficult situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves handling calls, being able to express yourself well will be crucial. Consider doing mock interviews to refine your communication skills.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. This will show that you can think on your feet and find solutions, which is essential for this position.
✨Demonstrate Team Spirit
The company values teamwork, so be ready to talk about your experiences working in a team environment. Share how you’ve contributed to team success and supported your colleagues in previous roles.
