At a Glance
- Tasks: Manage customer enquiries and provide exceptional service in a dynamic property sector.
- Company: Award-winning tech start-up in Central London, recognised as a top 100 tech start-up.
- Benefits: Earn up to £60,000 with bonuses, 28 days holiday, and a competitive salary.
- Other info: Exciting opportunity to learn and grow in a vibrant team environment.
- Why this job: Join a rapidly growing company and make a real impact in the property industry.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 50000 - 50000 £ per year.
Customer Services Executive - Central London - Award winning technology start up. Top 100 tech start ups 2018! Incredible package - £60,000 inc benefits and bonuses. A real team players role with incredible high customer service and client experience. 50% internal role 50% external/London Face to face - Variety. Innovating the property sector with venture capitalist investment and massive growth plans for 2019! January 2019 start date!
100% incoming customer enquiries and customer client management.
The Role
A quite remarkable, innovative customer service / client account management role based in Central London near St Pauls Cathedral. Managing an innovative and team focused process including face to face, phone work, lead and opportunity management - a new and exciting property solution. Join in London's property boom with this remarkable and varied role. Soft sales - pure customer service with some cross selling and up selling of product portfolios. Earn bonuses from Month 2 - Bonuses up to £50,000 per annum. Innovative and incredible! Opportunity to join an expanding company with incredible investment and imagination.
The Person: The Values
You must value your career, team play, work ethic, professional polish and be proud of your work, the quality of your work and want to strive to be better in a role that is always evolving and you are always learning! Ideally some sales or customer service experience would be ideal. Excellent customer service mentality but with a property twist! Outstanding written and verbal skills are essential. You must be articulate, confident, career focused, excitable and hard working. Commutable to Zone 1 London - Monday to Friday 10 to 7pm.
The Package
Competitive basic salary. Commission from Month 1 onward. Year 1 earnings of circa £60,000 plus. 28 days holiday. Awesome role in a fantastic growth company from excellent investment - START JAN 19.
Graduate Customer Services Executive in London employer: Duval Associates Ltd
Join an award-winning technology start-up in Central London, where innovation meets opportunity. With a competitive salary package of £60,000 including benefits and bonuses, this role offers a dynamic work culture that values teamwork and professional growth. As part of a rapidly expanding company in the property sector, you'll enjoy a supportive environment that encourages learning and development while being at the forefront of London's property boom.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Services Executive in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Duval Associates Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Duval Associates Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Duval Associates Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Duval Associates Ltd.
We think you need these skills to ace Graduate Customer Services Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Duval Associates Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Duval Associates Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
