Junior SaaS Account Manager - SaaS/SAP & Customer Success role for a motivated, articulate degree level professional with initiative and 1-3 years experience in a like for like role.
Working closely with the VP of Product and Innovation
TRAINING!!
This is a customer experience, product related role, a poc for the 18 key customers.
£32,000 - £35,000 plus bonus, plus training and growth.
- Excellent benefits - career growth - Full Time
Harrow/NW London : (Hybrid 2 in the office & 3 WFH)
Understanding how the software and behaviour is key -- Tech - SaaS - Great role for a motivated customer success professional with excellent B2B experience!
Be the first poc and customer relationship manager, account management, customer success pro
Working with and supporting the experience of our b2b enterprise customers
Be the person our customers love to hear from! Be engaged!
We build a product that businesses run on. You make sure they love using it.
This is a front-line customer experience role for someone who has already cut their teeth in B2B customer service or account management and is ready to step up. You will be the first point of contact when things get bumpy, quarterly reviews, product related user experience feedback (non techy) the voice of the customer inside the business, and the reason clients stick around.
You will have the ear of the VP of Product. What customers tell you shapes what we build next.
What you'll do:
- Own the day-to-day customer relationship and make sure every part of their experience is excellent.
- Be the first point of contact for escalations and customer support (non-technical, no coding required)
- Run quarterly reviews with customers: what's working, what's not, what's next
- Take the temperature of your customers and feed back how they're really feeling
- Share honest feedback on our SAP product so the right things get fixed and built
- Work closely with the SEM and report directly to the VP of Product.
What you'll bring:
- 2+ years' experience in a B2B role, ideally in tech. Customer service, customer success, account management or customer engagement all count
- A genuine B2B customer relations background
- Personality. You're warm, confident and people remember you
- Excellent communication, written and spoken
- Loads of initiative and common sense. You spot the problem before it lands and you don't wait to be told what to do
- A proactive streak. You'd rather get ahead of an issue than clear up after it.
Who this is perfect for:
Graduates with 2 to 4 years in B2B customer service within tech. Junior account managers. Customer engagement execs. Customer success execs or managers ready for the next step up. If that's you, we want to hear from you.
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Junior Account Manager in Watford employer: Duval Associates Ltd - Permanent Recruitment Specialists
Duval Associates Ltd is an exceptional employer, offering a vibrant work culture in the heart of Glasgow that fosters both personal and professional growth. With structured training programmes and the opportunity to lead as the team expands, employees can thrive in a dynamic environment while enjoying uncapped commission potential. Join us to be part of a forward-thinking team that values innovation and collaboration.
Contact Details:
Duval Associates Ltd - Permanent Recruitment Specialists Recruitment Team
