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- Tasks: Lead and develop a team of 17 Account Managers in a dynamic B2B environment.
- Company: Join a market-leading business solution provider based in Manchester.
- Benefits: Enjoy a competitive salary, achievable bonuses, and amazing benefits.
- Why this job: Be the right hand to the Director and elevate your team's performance while working with data.
- Qualifications: Strong people management, coaching, data analysis, and customer service skills required.
- Other info: Office hours are Mon-Fri, 8.45-5.15; perfect for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Contracts Team Manager – Retentions / Renewals – Customer Accounts – Manage a team of 17 Junior / Senior Account Managers for a market leading business solution.
Office based in Manchester – B2B Sales – Business Service / Solution
Negotiable Basic Salary PLUS Amazing achievable BONUS structure and incredible benefits. Mon – Fri, 8.45 – 5.15 office hours.
Key skillset required people management, coaching and development, data analysis, reporting, customer service, resilience, problem solving.
Sarah @ Duval is recruiting this exciting Manchester based role!
This is a role for a strong man-manager who can coach and nurture a team, who has a passion for data and figures. Analyse accounts and revenue, crunch the data, understand the figures and provide a monthly report to the leadership team.
Wonderful opportunity in a fast-paced environment, be the right hand person to the Director – develop your team of Account Managers, analyse the data, provide the reports.
What we are looking for – Passion for coaching and development of your team, strong data analysis and reporting skills, great customer service, resilience and problem solving.
You will report into the Director, manage a team of 17, including 5 junior account managers and 12 senior account managers. Coach and develop your team. Analyse the data and provide reports. Take this team to the next level!
The Role:
- Manage, coach, mentor and motivate your team, give them the support they need to perform their very best
- Provide clear individual targets
- Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process
- Ensuring all work in the Team is carried out within the relevant SLAs
- Bring any training and development needs to the attention of the Director
- Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored
- Support with client meetings if requested, help achieve business goals
- Problem solve and successfully overcome client retention challenges
- Drive upgrades and upsell opportunities throughout team.
Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval!
Contracts Team Manager employer: Duval Associates Ltd - Permanent Recruitment Specialists
Contact Detail:
Duval Associates Ltd - Permanent Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Team Manager
✨Tip Number 1
Show your passion for coaching and development during the interview. Share specific examples of how you've successfully mentored team members in the past, highlighting any measurable improvements in their performance.
✨Tip Number 2
Prepare to discuss your data analysis skills in detail. Be ready to explain how you've used data to drive decisions and improve team performance, as this role heavily relies on understanding figures and providing insightful reports.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing a few scenarios where you successfully overcame challenges in team management or client retention. This will show that you're equipped to handle the fast-paced environment of this role.
✨Tip Number 4
Familiarize yourself with the company's business solutions and the market landscape. Being knowledgeable about their offerings will help you articulate how you can contribute to the team's success and align with the company's goals.
We think you need these skills to ace Contracts Team Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contracts Team Manager position. Highlight key responsibilities such as team management, coaching, and data analysis to tailor your application.
Showcase Your Experience: In your CV and cover letter, emphasize your experience in managing teams, coaching, and developing talent. Provide specific examples of how you've successfully led teams and improved performance.
Highlight Data Skills: Since the role requires strong data analysis and reporting skills, include any relevant experience you have with data management or analytics. Mention tools or software you are proficient in that relate to data analysis.
Personalize Your Application: Address your application to Sarah at Duval, as mentioned in the job description. A personalized touch can make a significant difference and shows your attention to detail.
How to prepare for a job interview at Duval Associates Ltd - Permanent Recruitment Specialists
✨Show Your Passion for Coaching
Make sure to express your enthusiasm for coaching and developing your team. Share specific examples of how you've successfully mentored others in the past, and highlight your approach to fostering a positive team environment.
✨Demonstrate Data Analysis Skills
Prepare to discuss your experience with data analysis and reporting. Bring examples of how you've used data to drive decisions or improve team performance, and be ready to explain your thought process when analyzing figures.
✨Highlight Problem-Solving Abilities
Be prepared to talk about challenges you've faced in previous roles, especially related to client retention. Discuss the strategies you employed to overcome these challenges and how they led to successful outcomes.
✨Understand the Business Context
Research the company and its market position. Be ready to discuss how your skills align with their goals, particularly in B2B sales and customer service. Showing that you understand their business will demonstrate your commitment and readiness for the role.
