Location: Gloucester
Employment basis: Permanent
Hours: 40 hours per week
We are looking for a Quality Technician to join Dutypoint and support the Quality function across our manufacturing site in Gloucester. You will play a key role in ensuring products and processes meet the required quality standards, investigating non-conformances and working with teams across the business to resolve quality issues and drive continuous improvement.
Responsibilities
- Raise, manage and close Non-Conformance Reports (NCRs).
- Investigate non-conformances and identify root causes with relevant departments.
- Monitor and follow up corrective actions to ensure they are completed.
- Manage internal departmental complaints and ensure issues are investigated and resolved.
- Liaise with Production, Engineering, Purchasing, Stores, Projects and other departments on quality-related issues.
- Carry out internal audits against company procedures and quality requirements.
- Record audit findings and follow up corrective actions.
- Carry out inspections and checks to support manufacturing and quality processes.
- Identify recurring quality issues and escalated these to the Quality Manager.
- Assist with root cause analysis and continuous improvement activities.
- Maintain accurate quality records and documentation.
- Support day-to-day quality activities across the site.
- Ensure quality issues are communicated effectively and followed through to resolution.
- Promote a consistent approach to quality across the manufacturing site.
Knowledge and skills
- Previous experience in a quality role within a manufacturing or engineering environment.
- Understanding of quality control and quality assurance processes.
- Experience managing non-conformances and corrective actions.
- Experience carrying out internal audits.
- Good problem-solving and analytical skills.
- Strong attention to detail.
- Effective communication skills with the ability to work across different departments.
- Ability to work independently and manage multiple issues at the same time.
- Good IT skills, including ERP systems and Microsoft Office.
- Internal Auditor qualification or experience would be desirable.
- Experience with root cause analysis and corrective action processes would be advantageous.
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Quality Technician employer: Dutypoint
Dutypoint is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the building services sector. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a supportive environment that values customer relationships and teamwork. Located in the vibrant Northern region, our team enjoys a strong sense of community and the chance to make a meaningful impact in the industry.
