At a Glance
- Tasks: Manage administrative tasks, support teams, and maintain accurate records in a busy office.
- Company: Dutton Recruitment, a supportive employer with growth opportunities.
- Benefits: Immediate start, potential for remote work after training, and valuable experience.
- Other info: Opportunity for career development and collaboration with various departments.
- Why this job: Gain hands-on experience while contributing to meaningful projects in a dynamic environment.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
Dutton Recruitment currently require an Administrative Assistant for our client based near Wingerworth, Chesterfield.
For the right candidate the role is an immediate start for an initial 3 month period with the possibility to extendthis dependant on business needs.
The ideal candidate will have strong administrative and organisational skills, be proficient in Microsoft Office applications, and be confident managing a variety of administrative tasks in a busy environment.
The role is office based, however there is the possibility of home working once training is complete.
Duties and Responsibilities
Receiving and dealing with enquiries/complaints, processing of applications for all service areas from membersof the public.
Provide relevant advice and support to customers and stakeholders Assist the preformance of the Technical Support team in relation to targets and objections; preparing reports and statistical returns as required.
Assist the performance of the Technical Support team in relation to targets and objections; preparing reports and statistical returns as required.
Ensure all records are kept up to date and accurate, including the environmental health database, paper records and any other recording methods deemed necessary.
Assist in the development and maintenance of computer based systems and records.
Reconcile invoices for payments and prepare sundry debtors ensuring compliance with the Council's standing orders and financial regulations at all times.
Paying in of monies.
Ensure compliance with deadlines for the submission of data and reports to Government Departments and other organisations.
Assist in the maintenance of the departments information channels such as web pages and publicity campaigns.
Participate in the efficient receipt, sorting, distribution, electronic filing and despatch of mail.
Develop and maintain effective working relationships with other departments of the Council, external agencies and organisations, to ensure partnership working in service delivery including the sharing of intelligence or making appropriate referrals.
Prepare data and reports for submission to internal and government departments, and other organisations and ensure compliance with deadlines.
Order office goods and monitoring of stock levels in accordance with budgetary constraints.
Carry out any other duties as may be assigned to the post by the Joint Assistant Director.
Keep up to date with all relevant legislation, practices and policies and contribute to the development of any service changes and improvements.
In the first instance please email us your CV or call the Sheffield Office and press option 2
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dutton Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dutton Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dutton Recruitment.
How to prepare for a job interview at Dutton Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dutton Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dutton Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
