At a Glance
- Tasks: Help customers with queries and complaints, ensuring they feel supported throughout.
- Company: Join Dusk, a fast-growing e-commerce brand in home and garden.
- Benefits: Enjoy casual dress, employee discounts, flexitime, and 25 days holiday.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact on customer experience.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 25000 £ per year.
Contractually your hours will be in a shift pattern of 8am - 4pm and 12pm - 8pm.
This has been temporarily adjusted to accommodate business, customer and employee preferences (trial).
Which is currently a shift pattern of 8am- 4pm and 10am-6pm.
Please note for your first 4 weeks (minimum) you will work 9am-5pm.
- Role Responsibilities
- Independently respond to customer queries over different points of contact to a high quality.
- Work towards consistent productivity levels to align with the team, whilst handling complex queries and customer complaints.
- Accurately follow internal processes and identify issues when they arise.
- Being organised and confident in mailbox management and multi-tasking.
- Take full ownership of customer queries from initial contact through to resolution, ensuring customers feel supported throughout the process.
- Having great product knowledge to inform new, potential customers of the specific details.
- Work collaboratively with the wider Customer Experience team to ensure consistent service and efficient resolution timeframes
About You
- Basic IT/Microsoft Office, communication and writing skills are crucial
- Ability to respond clearly, professionally and with empathy to customers
- Attention to detail, problem solving, and organisation are essential
- Ability to follow instruction easily in a fast-paced environment, whilst handling challenging customer queries.
- Initiative to work independently on new ideas, processes and administrative tasks
- Passion to work collaboratively on new ideas within a team.
- Desire to identify issues and solve problems efficiently.
- Maintain a straight-forward approach to new challenges.
About us
DUSK. com is an award winning and fast-growing e-commerce brand in the home and garden sector, known for innovation and high-quality products.
Whether you are seeking signature furniture pieces or the perfect finishing accents, our curated ranges deliver accessible elegance to every living space, empowering you to realise your ideal home vision.
As a trusted British brand, our team in Doncaster work hard behind the scenes to make sure every order is carefully packed and delivered on time.
You can read more about us at: Why Dusk. com?
Benefits
- Casual dress
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Transport links
- Work from home
- 25 days’ holiday per year, plus additional annual leave based on length of service.
- Where employees are required to work on bank holidays, these will be treated as normal working days and alternative arrangements for the bank holiday entitlement will apply.
- Option to buy additional holidays (by a maximum of 5 days) Bonus Scheme Staff Discount Scheme on DUSK products Death in service Company pension Access to employee assistance programme through ‘Spark’, including 24/7 helpline, virtual GP and counselling services to support your health and wellbeing.
- Eye-care vouchers Excellent Career progression and training opportunities Opportunities to partake in company days
- Pay
- Work Location
- In person
- #J-18808-Ljbffr
Customer Experience Executive at Dusk in Leeds employer: Dusk
Dusk in Queensland, Australia is an excellent employer that prioritises a supportive and collaborative work culture, where every team member's contribution is valued. With performance incentives and recognition programs, employees are encouraged to grow and develop their skills while creating meaningful in-store experiences for customers. Joining dusk means being part of a warm and reliable team that fosters personal and professional growth in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive at Dusk in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dusk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dusk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive at Dusk in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dusk:Your cover letter is your chance to shine! Tell us why you want to work at Dusk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dusk!
How to prepare for a job interview at Dusk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
