At a Glance
- Tasks: Create unforgettable in-store experiences and help customers find the perfect gifts.
- Company: Dusk, an Australian brand known for home fragrance and décor.
- Benefits: Generous team discounts, flexible hours, and a warm team culture.
- Other info: Seasonal role starting in October, ideal for high school and college students.
- Why this job: Join us to spread joy and create magical moments this Christmas.
- Qualifications: Love for connecting with people and a strong work ethic.
Christmas Casual Customer Assistant | Liverpool
Posted Tuesday 23 September 2025 at 2:00 pm
Made for moments? So are we.
At dusk, we believe in making the everyday feel a little more special - and it starts with the moments we create in-store. As an Australian-born brand with over 140 stores across Australia and New Zealand, we’ve been lighting up lives since 2000 with home fragrance, décor, and heartfelt service.
We’re looking for Christmas Casual Customer Assistants who love connecting with people, bringing good energy to every shift, and helping customers find just the right thing for right now.
If you\'re someone who finds meaning in the little things, you\'re going to love it here.
Role Overview
As a Christmas Casual Customer Assistant, you’ll help bring the magic of dusk to life during our busiest (and most exciting) time of year. You’ll create thoughtful, joy-filled moments for every customer, while keeping the store shining bright.
Whether it’s finding the perfect gift, sharing your candle knowledge, or simply making someone’s day – you’ll be at the heart of it all.
This is a hands-on, customer-first role that’s full of energy, sparkle, and meaning – just like Christmas should be
What You’ll Do
- Create unforgettable in-store experiences with genuine care, personality, and attention
- Light up the shopfloor by achieving your goals and contributing to team success
- Keep the store beautiful, inviting, and aligned to our brand and visual standards
- Be a go-to expert on all things dusk – helping customers find the perfect fragrance, décor piece, or festive gift
- Jump in, support your teammates, and help keep the energy high during the busy season
About You
- You love connecting with people and making them feel seen, welcome, and valued
- You’re upbeat, dependable, and always ready to lend a hand
- You bring curiosity, care, and a strong work ethic to every shift
- You thrive in a fast-paced environment and are comfortable with late nights, weekends, and public holidays
- You’re someone who brings the joy – especially during the most magical time of year
What You’ll Love
- Generous team discounts to stock up on gifts (or treat yourself!)
- A team culture built on warmth, collaboration, and celebration
- Flexible hours over the peak Christmas period – starting from October
- The chance to grow your skills, confidence, and retail experience with a beloved brand
Ready to make this Christmas one to remember?
Join dusk and help us create heartfelt moments, one scented candle at a time.
Apply now and become part of something special.
Please note: This is a seasonal position commencing in October, with availability required across late nights, weekends, and public holidays.
Christmas Casual Customer Assistant | Liverpool employer: Dusk
At dusk, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued and encouraged to shine. As a Christmas Casual Customer Assistant in Liverpool, you'll enjoy flexible hours, generous team discounts, and the opportunity to develop your retail skills while being part of a warm, collaborative culture that celebrates the joy of the festive season. Join us in making meaningful moments for our customers and experience the magic of working with a beloved brand.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Casual Customer Assistant | Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dusk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dusk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Christmas Casual Customer Assistant | Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dusk:Your cover letter is your chance to shine! Tell us why you want to work at Dusk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dusk!
How to prepare for a job interview at Dusk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
