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For Companies At a Glance
- Tasks: Ignite joy in customers and create a captivating store atmosphere.
- Company: Join dusk, a leading homeware retailer with over 140 stores across Australia and New Zealand.
- Benefits: Enjoy team member discounts, monthly bonuses, and a supportive work environment.
- Why this job: Be part of a fun team that values your growth and creativity while making customers smile.
- Qualifications: A passion for customer service and a positive, can-do attitude are essential.
- Other info: This role offers a chance to shine in a vibrant, collaborative setting.
Posted Wednesday 21 January 2026 at 4:00 pm
Made for Moments? So are we.
At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.
And the ones that just… happened.
We believe fragrance is more than something you light – it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.
We’re looking for Casual Customer Assistants who love connecting with people, creating moments that matter, and finding meaning in the little things.
If that sounds like you, you’re going to love it here
Role Overview
As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they’ve walked out the door. You’ll bring energy, warmth, and integrity to everything you do; whether it’s delivering exceptional service, supporting your teammates, or helping your store shine.
This is a hands‑on, people‑first role where no two days are the same – and we love that.
What You’ll Do
- Create meaningful customer moments with personalised service and genuine care
- Support store performance by working together and following through on what matters
- Merchandise with intention – keeping the space inspiring, beautiful, and brand‑aligned
- Be a go‑to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
- Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused
About You
- You care about people, and it shows; in your service, your attitude, and your follow-through
- You bring warmth, curiosity, and a can‑do mindset to every shift
- You’re reliable, collaborative, and proud to be someone your team can count on
- You’re always learning and love growing alongside your team
- You know that great culture doesn’t just happen… you help create it
What You’ll Love
- Monthly store bonus program and performance‑based incentives
- Recognition that feels real -with shoutouts, milestones, and meaningful celebration
- Access to our Employee Assistance Program (EAP) for you and your immediate family
- Support to grow with leadership development, coaching and progression opportunities
- A team and culture where people matter, and every day brings something a little special
Ready to create moments that matter?
Join a team where we keep things fun, lift each other up, and help customers feel at home – one scented moment at a time.
Apply now and start your next chapter with dusk.
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Casual Customer Assistant - Morley employer: Dusk
Contact Detail:
Dusk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Assistant - Morley
✨Tip Number 1
Familiarise yourself with the dusk brand and its products, especially their candles and homewares. Understanding the unique selling points of these items will help you engage customers effectively and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created memorable experiences for customers in the past. This will highlight your ability to exceed expectations and align with the role's focus on delivering exceptional service.
✨Tip Number 3
Emphasise your teamwork abilities by discussing previous experiences where collaboration led to success. Dusk values a harmonious work environment, so demonstrating your capacity to work well with others will make you a standout candidate.
✨Tip Number 4
Prepare to discuss your motivation and enthusiasm for the role. Dusk is looking for individuals who bring energy and positivity, so be ready to share what excites you about working in a retail environment focused on creating joyful customer experiences.
We think you need these skills to ace Casual Customer Assistant - Morley
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what the company is looking for in a Casual Customer Assistant. Pay attention to the key responsibilities and required qualities, such as customer service skills and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that showcase your ability to create positive customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for candles and homeware, as well as your commitment to delivering exceptional customer experiences. Use specific examples to demonstrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Dusk
✨Show Your Passion for Homeware
Make sure to express your enthusiasm for candles and homeware during the interview. Share any personal experiences or stories that highlight your love for these products, as this will resonate with the company's vision.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create memorable experiences and how you can bring that same energy to the dusk team.
✨Understand the Brand
Familiarise yourself with dusk's brand values and product range before the interview. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Emphasise Teamwork
Since collaboration is key in this role, be ready to discuss how you work well in a team. Share specific examples of how you've contributed to a positive work environment and supported your colleagues in achieving common goals.
