At a Glance
- Tasks: Deliver top-notch food and beverage service while creating memorable experiences for guests.
- Company: Join Durrell Wildlife Conservation Trust, a charity dedicated to saving species from extinction.
- Benefits: Gain valuable experience in a unique conservation-focused environment with a supportive team.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
- Why this job: Be part of a mission-driven team that makes a real difference in wildlife conservation.
- Qualifications: Strong customer service skills and a willingness to learn about food hygiene and safety.
The predicted salary is between 18900 - 23100 £ per year.
Job Purpose
To provide a warm, friendly, and high-quality food and beverage service that creates a positive and memorable experience for every guest at Jersey Zoo.
The Hospitality Assistant supports the smooth daily running of the hospitality operation while working as part of an enthusiastic team in a unique, conservation-focused environment.
Key Responsibilities
- Deliver high-quality food and beverage service across café operations, events, and all meal periods.
- Provide a warm, welcoming, and proactive service, anticipating guest needs and responding positively to enquiries and feedback.
- Accurately take orders, process payments, and operate the POS system.
- Prepare and serve food and beverages, including barista-style drinks, in line with quality, presentation, and recipe standards.
- Promote menu items, offers, and facilities to enhance the guest experience and maximise sales.
- Maintain excellent standards of cleanliness, food safety, and hygiene across front- and back-of-house areas.
- Complete opening and closing duties, stock checks, and daily operational tasks efficiently.
- Knowledge, Skill and Ability
- Strong customer service skills with the ability to communicate confidently and professionally with guests and colleagues.
- Ability to learn and discuss menu items, make recommendations, and handle guest queries effectively.
- Basic food hygiene, health and safety, and safe equipment-handling knowledge (training provided where required).
- Competent in handling cash and electronic transactions accurately.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Good organisational skills, including stock rotation, storage, and waste reduction.
- Behaviours and Values
- A positive, enthusiastic, and team-focused approach with a flexible attitude to duties and shift patterns.
- Reliable timekeeping, attendance, and a strong sense of personal responsibility.
- Commitment to maintaining high professional standards and following company policies and procedures.
- Willingness to support and train new team members and provide cover when required.
- Acts as a positive ambassador for Durrell, aligning with our values, safety standards, and conservation-focused mission.
- Introduction to Durrell
Durrell Wildlife Conservation Trust is an international charity working to save species from extinction.
Headquartered in Jersey in the Channel Islands, Durrell focuses on the most threatened species in the most threatened places.
Established by author and conservationist, Gerald Durrell, in 1959, Durrell delivers its conservation mission through our three integrated core areas of operation:
JERSEY ZOO
A centre of excellence in animal husbandry, research, training and education.
CONSERVAT ION KNOWLEDGE
Training future conservation practitioners and monitoring and evaluating conservation science which underpins all Durrell activities.
FIELD PR OGRAMMES
Conservation action where it is needed most.
With a track record of 60 years, Durrell leads some of the world's longest running and most successful species and habitat recovery programmes.
The quality of our work is equally as important as how we deliver it.
Our values, underpin how we approach our work and the work environment we create.
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Hospitality Assistant employer: Durrell Wildlife Conservation Trust
Durrell Wildlife Conservation Trust is an exceptional employer that fosters a collaborative and supportive work culture, perfect for those passionate about wildlife conservation. Employees benefit from meaningful work that directly impacts global conservation efforts, along with opportunities for professional growth and development in a vibrant Jersey location. Join us to be part of a dedicated team where your contributions are valued and celebrated.
Contact Details:
Durrell Wildlife Conservation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Durrell Wildlife Conservation Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Durrell Wildlife Conservation Trust
Don't be shy about reaching out to Durrell Wildlife Conservation Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Durrell Wildlife Conservation Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Durrell Wildlife Conservation Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
