At a Glance
- Tasks: Lead a dynamic team in delivering top-notch property management services and resident satisfaction.
- Company: Join a well-established property management organisation with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Embrace a culture of equality, diversity, and inclusion.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in managing customer-focused teams in property or hospitality sectors.
The predicted salary is between 29700 - 36300 £ per year.
Durrant Talent Solutions is working in partnership with a well-established property management organisation seeking an experienced Property Management Team Leader to join its team.
You will oversee the day-to-day operations of the Property Management team, leading and developing staff while ensuring consistently high standards of resident service.
Responsibilities will include team performance, resident communications, complaints management, deposit administration, tenancy-related legal processes and resident retention.
You will drive a customer-focused culture, ensuring efficient service delivery and compliance with relevant legislation and company procedures.
The ideal candidate will have previous team management experience within residential property, student accommodation, hospitality or a similar customer-focused environment.
Lead, motivate and develop the Resident Services team through regular team meetings, one-to-ones, coaching and performance management.
Oversee workloads, productivity and service levels, ensuring operational targets are achieved.
Ensure resident enquiries and communications are handled professionally and within agreed timescales.
Manage escalated complaints, identify recurring issues and implement service improvements.
Oversee end-of-tenancy processes, deposit returns and proposed deductions.
Drive resident retention initiatives, analysing feedback and move-out trends to reduce avoidable churn.
Oversee tenancy notices, legal administration and compliance requirements, liaising with external legal representatives where necessary.
Produce operational reports covering resident satisfaction, complaints, deposit returns, retention and team performance.
Work closely with Property Management, Lettings, Maintenance and other internal departments to ensure effective service delivery.
Identify opportunities to improve processes, operational efficiency and the overall resident experience.
Full job description available upon application.
Previous experience managing and developing a customer-focused team.
Background in residential property, student accommodation, hospitality or a similar service environment.
Excellent communication, customer service and stakeholder management skills.
Experience handling complex complaints and customer escalations.
Good understanding of tenancy management, move-outs and deposit administration.
Knowledge of UK tenancy legislation.
ARLA qualification or willingness to work towards one is advantageous.
Strong organisational, analytical and problem-solving abilities.
Experience managing performance and driving continuous improvement.
Confident using Microsoft Office and CRM systems.
Highly organised, proactive and resilient, with the ability to manage competing priorities.
A positive, collaborative leadership style with a passion for delivering exceptional customer service.
Durrant Talent Solutions is committed to equality, diversity and inclusion.
We welcome applications from all suitably qualified candidates, with selection based solely on skills, experience, qualifications and suitability for the role.
Due to application volumes, we may only contact shortlisted candidates.
If you have not heard from us within seven days, please assume your application has been unsuccessful on this occasion.
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Property Management Team Leader employer: Durrant Talent Solutions Ltd
Durrant Talent Solutions offers a dynamic and supportive work environment in Manchester, where employees are encouraged to take ownership of their roles and contribute to exceptional property management services. With a strong focus on professional development, the company provides ample opportunities for growth and advancement, fostering a culture of collaboration and inclusivity. Employees benefit from competitive remuneration, comprehensive training, and the chance to build meaningful relationships within the community.
Contact Details:
Durrant Talent Solutions Ltd Recruitment Team
