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- Tasks: Provide a warm welcome and assist visitors at the front desk.
- Company: Join Durham University's Estates and Facilities team, making a difference on campus.
- Benefits: Part-time hours with a competitive salary and a supportive work environment.
- Other info: Flexible working days with opportunities to grow within the university.
- Why this job: Be the friendly face of the university and help create a welcoming atmosphere.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25025 - 25571 £ per year.
As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
Further information about the role and the responsibilities is at the bottom of this job description.
Reception Helpdesk Assistant - Durham in York employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Helpdesk Assistant - Durham in York
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what a Reception Helpdesk Assistant does, especially the key responsibilities like greeting visitors and providing information. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As you'll be the first point of contact, being friendly and professional is key. Try role-playing with a friend to get comfortable with common scenarios you might face at the reception.
✨Tip Number 3
Network with current or former employees of the Estates and Facilities Directorate. They can give you insider tips on what the team values and how to impress during your interview. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Reception Helpdesk Assistant - Durham in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Reception Helpdesk Assistant role. We want to see how your skills can shine in providing top-notch reception services and administration.
Craft a Personal Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about the role and how you can contribute to our team at the Estates and Facilities Directorate.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Durham University
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Reception Helpdesk Assistant. Familiarise yourself with the services provided by the Estates and Facilities Directorate, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Greeting Skills
Since you'll be the first point of contact for visitors and staff, practice how you would greet someone professionally. Think about your tone, body language, and how to make people feel welcome. A friendly smile and a warm greeting can go a long way!
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle difficult visitors or manage multiple requests at once. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
As a Reception Helpdesk Assistant, you'll represent the organisation. Dress smartly and appropriately for the interview to convey professionalism. This shows that you take the role seriously and understand the importance of first impressions.