At a Glance
- Tasks: Provide excellent support and coordination for building maintenance and health & safety.
- Company: Join a diverse and supportive university community.
- Benefits: Flexible working hours, valuable experience, and a chance to make a difference.
- Other info: Opportunity to work across multiple locations and gain hands-on experience.
- Why this job: Be the first point of contact and enhance the experience for users and colleagues.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
You will provide an excellent stakeholder experience for our diverse and supportive community. This role is key to liaison between the University Library and Collections (ULC) department and the University's Estates and Facilities, and Health and Safety teams. You will be a first point of contact for matters relating to ULC buildings and Health & Safety.
Duties include:
- Proactive identification, reporting, and active progression of building maintenance works
- Stakeholder management
- Coordinating access to our buildings for contractors
- Accurate record keeping
- Data reporting
- Support the management of our spaces
- Providing training and support to colleagues
- Writing procedures and completing risk assessments
You will contribute to projects, attend health and safety committee meetings, regularly monitor and ensure compliance with health and safety guidelines to contribute to the best possible experience for our users, colleagues and visitors.
Location: You will initially be primarily based at Bill Bryson Library and Palace Green Library and expected to attend all the University Library and Collections locations. These currently include Bill Bryson Library, Palace Green Library, the Oriental Museum, 5 The College, and an offsite store. You will be expected to rotate your work shifts at these sites as necessary, and sometimes expected to attend a site at short notice during your working day. You will work in close partnership with our other CS Coordinator (Buildings), as well as with colleagues and stakeholders across the department.
Working pattern: The expected weekly shift pattern is Monday to Friday, usually 8/8.30am-4/4.30pm. Evening, weekend and bank holiday shifts may occasionally be required up to 8pm.
Customer Services Co-ordinator: Buildings - Durham in Wall employer: Durham University
Durham University is an exceptional employer, offering a vibrant academic environment that fosters collaboration and innovation. As a Postdoctoral Research Associate in Anthropology, you will benefit from extensive professional development opportunities, a supportive work culture, and the chance to contribute to impactful research that shapes understanding of diverse cultures. Located in a historic city, the university provides a unique setting for both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-ordinator: Buildings - Durham in Wall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Durham University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Durham University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Co-ordinator: Buildings - Durham in Wall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Durham University:Your cover letter is your chance to shine! Tell us why you want to work at Durham University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Durham University!
How to prepare for a job interview at Durham University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
