At a Glance
- Tasks: Welcome and assist visitors, staff, and students at the front desk.
- Company: Join Durham University's Estates and Facilities Directorate, vital for campus infrastructure.
- Benefits: Enjoy a competitive salary, part-time hours, and a supportive work environment.
- Other info: Part-time role with potential evening and weekend shifts; ideal for students!
- Why this job: Perfect for those who love interacting with people and want to make a difference on campus.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
The predicted salary is between 23751 - 24570 £ per year.
Reception Helpdesk Assistant - Durham
Job Title : Reception Helpdesk Assistant
Department : Estates and Facilities Directorate
Accommodation and Commercial Services
Grade: Grade 3
Salary range: 25,025 - 25,571 (pro rata)
Working arrangements: Permanent
Part-time (25 hours per week, 5 days out of 7)
There may be a requirement to work evenings and weekends, as business demands
Onsite working only. This position is based at University Day Nursery
Closing date: Tuesday 26th May 2026
The Role and Department
As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. More information on the services provided by the Estates and Facilities Directorate can be found on the .
The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
Further information about the role and the responsibilities is at the bottom of this job description.
Reception Helpdesk Assistant - Durham employer: Durham University
Durham University is an excellent employer, offering a supportive work culture that values collaboration and community engagement. As a Reception Helpdesk Assistant, you will enjoy flexible part-time hours, opportunities for professional development, and the chance to contribute to a vibrant academic environment in a historic city. With a commitment to employee well-being and a focus on essential services, working here means being part of a team dedicated to enhancing the university experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Helpdesk Assistant - Durham
✨Tip Number 1
Familiarise yourself with the services provided by the Estates and Facilities Directorate. Understanding their role within Durham University will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your customer service skills. As a Reception Helpdesk Assistant, you'll be the first point of contact for many people, so being able to communicate clearly and warmly is essential.
✨Tip Number 3
Be prepared to discuss your availability. Since the role requires working evenings and weekends, showing flexibility in your schedule can make you a more attractive candidate.
✨Tip Number 4
Research common reception duties and challenges. Being knowledgeable about what the job entails will allow you to demonstrate your readiness and enthusiasm for the position.
We think you need these skills to ace Reception Helpdesk Assistant - Durham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities of a Reception Helpdesk Assistant. Highlight key skills such as customer service, communication, and administrative abilities in your application.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles in reception or customer service, and include specific examples of how you've successfully assisted visitors or managed front-desk duties.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention why you want to work at Durham University and how your skills make you a great fit for the Reception Helpdesk Assistant position.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Durham University
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Reception Helpdesk Assistant. Familiarise yourself with the services provided by the Estates and Facilities Directorate, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Greeting Skills
Since you'll be the first point of contact for visitors and staff, practice how you would greet someone professionally. A warm smile and a friendly tone can make a great first impression, so consider rehearsing your welcome service approach.
✨Prepare for Common Questions
Think about common interview questions related to customer service and administration. Be ready to discuss how you would handle difficult situations or provide assistance to users, as these scenarios are likely to come up during the interview.
✨Show Flexibility and Team Spirit
As the role may require working evenings and weekends, demonstrate your willingness to be flexible with your schedule. Highlight any previous experiences where you worked as part of a team, as collaboration is key in a reception environment.
