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- Tasks: Welcome and assist visitors while managing front-desk operations.
- Company: Join the Estates and Facilities Directorate at Durham University, enhancing campus life.
- Benefits: Enjoy a part-time role with flexible hours and a supportive work environment.
- Why this job: Perfect for those who love interacting with people and want to make a difference on campus.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
- Other info: Evening and weekend shifts may be needed based on business demands.
The predicted salary is between 23751 - 24570 £ per year.
Job Title: Reception Helpdesk Assistant
Department: Estates and Facilities Directorate
Accommodation and Commercial Services
Grade: Grade 3
Salary range: £23,751-£24,570 (pro rata)
Working arrangements: Part time (22.5 hours per week, 3 days out of 7). There may be a requirement to work evenings and weekends, as business demands. Onsite working only.
Closing date: Sunday 1st February 2026
The Role and Department
As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front‑desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
Further information about the role and the responsibilities is at the bottom of this job description.
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Reception Helpdesk Assistant employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Helpdesk Assistant
✨Tip Number 1
Familiarise yourself with the services provided by the Estates and Facilities Directorate. Understanding their operations will help you answer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills. As a Reception Helpdesk Assistant, you'll be the first point of contact for many. Role-play scenarios with friends or family to improve your greeting and assistance techniques.
✨Tip Number 3
Be prepared to discuss your availability. Since the role may require evening and weekend work, think about how you can accommodate this in your schedule and be ready to communicate your flexibility.
✨Tip Number 4
Showcase your organisational skills. The role involves administration tasks, so think of examples from your past experiences where you've successfully managed multiple tasks or maintained a tidy workspace.
We think you need these skills to ace Reception Helpdesk Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities of a Reception Helpdesk Assistant. Highlight key skills and attributes that are mentioned, such as customer service and communication skills.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or administrative positions, and include specific examples of how you have successfully greeted and assisted visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention why you want to work at Durham University and how your background makes you a suitable candidate for the Reception Helpdesk Assistant position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a front-desk role.
How to prepare for a job interview at Durham University
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Reception Helpdesk Assistant. Familiarise yourself with the services provided by the Estates and Facilities Directorate, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Greeting Skills
Since you'll be the first point of contact for visitors and staff, practice how you would greet someone professionally. A warm smile and a friendly tone can make a huge difference, so consider rehearsing with a friend or family member.
✨Prepare for Common Questions
Think about common interview questions related to customer service and administration. Be ready to discuss how you would handle difficult situations or provide excellent service, as these are key aspects of the job.
✨Show Flexibility and Team Spirit
Highlight your willingness to work evenings and weekends if required. Emphasising your flexibility and ability to work well within a team will demonstrate that you're a great fit for the dynamic environment of the Estates and Facilities Directorate.
