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For Companies At a Glance
- Tasks: Engage with alumni, manage social media, and support events in a dynamic team.
- Company: Join Durham University, a vibrant community committed to equality and inclusion.
- Benefits: Enjoy 39 days off, flexible hours, and discounts on local services.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Fluent in Chinese, with customer service experience and good digital skills.
- Other info: Part-time role with hybrid working options and excellent career progression opportunities.
Overview
We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Thomas Whitaker would be happy to speak to you: thomas.whitaker@durham.ac.uk
Typical Role Requirements
Here are the kind of activities that you\’ll be asked to undertake and ways in which you\’ll be expected to operate.
Service Delivery
- Provide an excellent and timely service to our alumni community, including International Chapter Leaders.
- Carry out, promote and monitor engagement with alumni based in China via social media channels including WeChat.
- Follow established procedures when carrying out your role and vary or refer to more senior colleagues when necessary.
- Collect, organise and record data and information accurately for use by others.
- When carrying out your role, apply relevant industry and regulatory standards including adherence to General Data Protection Regulations (GDPR).
- Look after yourself and others by following health and safety regulations, being aware of any hazards and risks and reporting any incidents.
- Follow established security protocols when dealing with other staff that are new to an area of work.
Teamwork/Liaison
- Help your colleagues when required with other key activities undertaken within your service. For example, support Business School Congregation events by acting as a Marshall; communicate with external providers to support alumni events taking place in China.
- Help and cooperate with the rest of your team on operational matters to help achieve shared objectives.
- Liaise with colleagues in the International, Engagement and Careers team to ensure that services are being delivered in an efficient and collaborative way.
Communication/Personal
- Show a commitment to equality, diversity and inclusion and the University\’s values.
- Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members.
- Respond to queries and provide information about events and activities run by the APG Team and wider Business School where appropriate.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.
Qualifications / Requirements
- Fluent Chinese Speaker.
- Experience of working in a team delivering customer focussed administrative services or having relevant qualifications for the role.
- General administrative experience in an office environment.
- Experience of managing time to meet deadlines.
- Five GCSE\’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
Skills / Abilities / Knowledge
- Good digital skills including experience in using digital devices and apps including WeChat and other Chinese social media and digital engagement tools.
- Good spoken and written communication skills in English.
- Good IT skills, including use of Microsoft Office.
- Ability to solve problems as part of a team and resolve straightforward issues.
- Ability to provide advice and guidance to a range of colleagues and stakeholders.
Desirable Criteria
- Committed to training/continuing professional development.
At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.
Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.
Role Details
This is a part time role of 9 hours a week, 3 mornings or afternoons a week of 3 hours. The exact times are flexible and can be fitted around other commitments where possible.
We operate a hybrid working policy, giving the postholder the opportunity to work 50% of the time from home and 50% from our office in Mill Hill Lane. It is a fixed term contract for 12 months.
Further information about the role and the responsibilities is at the bottom of this job description.
Working at Durham – Benefits
- A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:
- 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year – total 39 days. The University closes between Christmas and New Year.
- Parking across campus, a cycle to work scheme, and discounts with local bus and train companies.
- Exclusive discounts via our benefits portal for supermarkets, high street retailers, IT products, eating out and days out at various attractions.
- On-site nursery rated Outstanding by Ofsted, with holiday camps for children aged 5-16.
- Health and wellbeing support including discounted gym membership and 24-7 Employee Assistance Programme.
- Opportunities to take part in volunteering activities.
- Family friendly policies, including maternity and adoption leave.
- Support for career progression with qualifications, IT skills, courses and apprenticeships.
- Generous pension schemes with varying contribution amounts.
Discover more about our total rewards and benefits package here.
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Rankings Senior Assistant (25001399) employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rankings Senior Assistant (25001399)
✨Tip Number 1
Network like a pro! Reach out to current employees at Durham University on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the role and the team. Understand their values and how you can contribute. We want to see your passion for the position shine through!
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experiences and how they relate to the job. Confidence is key, so let’s nail that delivery!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Rankings Senior Assistant (25001399)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what they're looking for and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Skills: When filling out your application, don’t be shy! Highlight your relevant experience and skills, especially those that relate to customer service and teamwork. Use examples to show how you've made an impact in previous roles.
Keep It Professional but Personal: While we want you to be yourself, remember to keep your tone professional. A friendly yet formal approach works best. Show your enthusiasm for the role and the university's values, especially around diversity and inclusion.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure you get all the updates. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Durham University
✨Know Your Role
Before the interview, make sure you thoroughly understand the role of Rankings Senior Assistant. Familiarise yourself with the key responsibilities, such as providing excellent service to alumni and using social media platforms like WeChat. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since good communication is crucial for this role, prepare examples that demonstrate your ability to communicate effectively in both English and Chinese. Think about times when you’ve successfully resolved queries or collaborated with a team, and be ready to share those stories during the interview.
✨Highlight Your Teamwork Experience
This position requires a collaborative spirit, so come prepared with examples of how you’ve worked well in a team. Discuss specific projects where you supported colleagues or contributed to shared objectives, especially in customer-focused environments.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if the role is the right fit for you.
