Store Assistant - Casual in North East

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, and a unique and historical setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a vast variety of roles and career opportunities, which together make us a large and successful community, that is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University.

The Role This role is an exciting opportunity that will strengthen the retail department’s capacity to pursue and capitalise on new commercial opportunities, driving revenue growth and strategic partnerships. As a sales assistant, you’ll work as part of a friendly team in a fast-moving Co-op store. We’ll look to you to provide our customers with great service whilst performing a wide range of tasks around the store. We will require you to be punctual, flexible, and willing to work variable shift patterns, including bank holidays, evenings and weekends.

We’re looking for people who have:

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment.

Please note, we may close this advert earlier than the closing date displayed at the top of this page should we receive a high volume of applications. You must be aged 18 + to authorise age-related sales. The location for this role is Teaching and Learning Centre that is based on Lower Mountjoy campus.

The below role descriptor seeks to capture the main requirements of the role consistently, providing a summary of the key duties of the flexible role to help in setting expectations for applicants, flexible workers and line managers. They are not intended to cover all duties which may be required.

What you need to demonstrate when you apply:

• Good spoken and written communication skills.
• Basic digital skills including the ability to use the internet and email.
• Basic numeracy and literacy skills.
• Experience of working in a team.
• Ability to manage time to meet deadlines.
• Ability to follow instructions, spoken or written, accurately.
• Experience of using an electronic point of sale.
• Evidence of personal development to maintain or the desire to take part in development activity.

Typical Role Requirements:

• Follow instructions from more experienced colleagues to deliver set tasks.
• Learn and adhere to general food, health, safety and security procedures.
• Provide an excellent service to our students, your colleagues and customers you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training for).
• Work together to make everyone’s day better – supporting your store colleagues to solve routine problems for customers.
• Ensure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.

Service Delivery:

• Look after yourself and others by following health and safety regulations, including correctly wearing any protective clothing or equipment provided e.g. safety shoes and being aware of any hazards.
• Learn how to use everyday equipment and tools e.g. electrical appliances from more experienced colleagues.
• Help maintain store performance by keeping shelves stocked and checking prices, dates and stock accuracy.
• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping put things right where needed.
• Work hands-on the shop floor and tills and contribute to daily operations to create a great shopping experience.

Teamwork:

• Help and cooperate with the rest of your team.
• Support other team members to carry out their tasks when asked.
• Help colleagues maintain facilities and equipment safely and securely.
• Bring any problems to the attention of more senior colleagues.
• Work with your team to keep the store running smoothly.

Communication/Personal:

• Contribute to equality, diversity and inclusion, and the University’s values.
• Promote Co-op membership and support your local community.
• Use digital devices and apps (such as email) to communicate with students, your colleagues and anyone else you come across as part of your role.
• Any other reasonable duties.

Disclosure and Barring Service Requirement: Not Applicable.