Laidlaw and Matariki Student Administrator in North East

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk

Job Description - Laidlaw and Matariki Student Administrator (26001322)

Job Description

Job Number:

26001322

Casual/Atypical (Student) - Part Time

Typical/Contracted Hours : 14

Closing Date

16-Oct-2026, 10:59:00 PM

The University

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team. Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you. We welcome and encourage applications from members of groups who are under-represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here

Responsibilities

• Respond to e-mail queries and telephone calls, escalating where appropriate
• Record and update data accurately
• Carry out first level data and process monitoring
• Follow a set process to run standard reports
• Make arrangements for meetings or events as directed
• Prepare and distribute documentation packs and other resources

Qualifications/Experience

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
2. Experience of working in a team delivering customer-focused administrative services or having relevant qualifications for the role.
3. Experience of managing time to meet deadlines.

Skills/Abilities/Knowledge

1. Good spoken and written communication skills.
2. Good digital skills including experience in using digital devices and apps
3. Committed to training/continuing professional development.
4. Ability to solve problems as part of a team and resolve straightforward issues.
5. Ability to provide advice and guidance to a range of colleagues and customers.

Service Delivery

• Provide an excellent and timely service to our [students, your colleagues and anyone else you come across as part of your role] .
• Log, record and pass on information for use by others.
• Carry out [some tasks] that may require specialist skills.
• Follow established procedures when carrying out your role, varying when necessary or referring to more senior colleagues.
• Collect, organise and record data and information accurately for use by others.
• When carrying out your role, apply relevant industry and regulatory standards [for example] .
• Use standard office-based devices and applications [such as Word, Excel and Powerpoint] to deliver services.
• Collate and distribute information [e.g. meeting papers] for use by others.
• Carry out standard checks and comply with professional and regulatory requirements [e.g. security standards] when handling and archiving data and information.
• Provide support for meetings, working groups and committees by preparing related documents.
• Help to move, set-up and maintain any [facilities, equipment or tools] .
• Help your colleagues when required with other key activities undertaken within your service, for example [insert] .
• Help and cooperate with the rest of your team on operational matters to help achieve shared objectives.
• Liaise with [staff in other areas] to ensure that services are being delivered in an efficient and collaborative way.
• Help team members carry out stock and inventory checks.

Communication/Personal

• Contribute to equality, diversity and inclusion, and the University’s values.
• Follow established procedures to respond to queries and bring any complex issues to the attention of more experienced team members.
• Respond to queries by providing routine information [for example] and signposting to additional guidance.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Job Applicants/Potential Job Applicants - Privacy Notice which provides information on the collation, storing and use of data.

Disclosure and Barring Service Requirement : Not Applicable.

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk

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