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For Companies At a Glance
- Tasks: Support user experiences in libraries, manage inquiries, and contribute to exciting events.
- Company: A leading educational institution in North East England with a focus on community.
- Benefits: Flexible working arrangements, commitment to equality, and a vibrant work environment.
- Why this job: Join a dynamic team and enhance library services for diverse users.
- Qualifications: Strong communication, digital skills, and relevant customer service experience.
- Other info: Great opportunity for personal growth and making a difference in the community.
The predicted salary is between 30000 - 42000 £ per year.
A prominent educational institution in North East England seeks a dedicated Library Assistant to enhance customer services within their libraries. This role involves supporting user experiences both in-person and online, managing inquiries, and contributing to various library events.
Candidates should have strong communication and digital skills, alongside relevant customer service experience. Flexible working arrangements will be included, and a commitment to equality and diversity is essential.
Frontline Library Assistant: UX, Events & Digital Services in North East employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Library Assistant: UX, Events & Digital Services in North East
✨Tip Number 1
Get to know the library's vibe! Visit the institution, chat with staff, and soak up the atmosphere. This will help you tailor your approach during interviews and show that you're genuinely interested in enhancing user experiences.
✨Tip Number 2
Show off your digital skills! Prepare a portfolio or examples of past projects that highlight your experience with online services and events. This will demonstrate your ability to contribute effectively to their digital services.
✨Tip Number 3
Practice your communication skills! Role-play common library scenarios with friends or family to boost your confidence. Being able to handle inquiries smoothly will set you apart as a candidate who can enhance customer service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and showcase your passion for equality and diversity. Plus, it shows you're keen on being part of our community!
We think you need these skills to ace Frontline Library Assistant: UX, Events & Digital Services in North East
Some tips for your application 🫡
Show Off Your Communication Skills: Make sure to highlight your strong communication skills in your application. We want to see how you can engage with users both in-person and online, so share examples of your past experiences that showcase this.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention specific experiences that relate to enhancing customer services and managing inquiries in libraries.
Emphasise Your Digital Skills: Since this role involves digital services, be sure to mention any relevant digital skills you have. Whether it's using library management systems or engaging with users online, we want to know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Durham University
✨Know Your Library Services
Familiarise yourself with the library's services and events. Understand how they enhance user experiences both in-person and online. This will show your genuine interest and help you answer questions about how you can contribute.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Think about situations where you resolved inquiries or improved user experiences, as this is crucial for the role.
✨Emphasise Digital Proficiency
Be ready to discuss your digital skills and any relevant tools or platforms you've used. Highlight your ability to adapt to new technologies, as this is key for supporting digital services in the library.
✨Commitment to Equality and Diversity
Reflect on your understanding of equality and diversity in a library setting. Be prepared to share your thoughts on how you can promote an inclusive environment for all users, which is essential for this position.
