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- Tasks: Provide top-notch customer service and support library users with engaging activities.
- Company: Join a vibrant university library team dedicated to enhancing user experiences.
- Benefits: Flexible hours, valuable experience, and the chance to work in a dynamic environment.
- Why this job: Be part of a team that makes a real difference in students' academic journeys.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Weekend shifts required; perfect for students looking to gain experience.
The predicted salary is between 1300 - 1800 £ per month.
The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.
Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience. Library Assistants are responsible for providing the specialist library services, including:
- planning, creating and posting engaging social media content;
- supporting special events, student focused campaigns and engagement activities;
- undertaking user experience (UX) planning and analysis;
- a highly responsive enquiry service both in person and online via our virtual enquiries desk;
- digitisation;
- online support;
- circulation operations, plus making appropriate referrals.
They support users in making full use of the Library, raising awareness of services and facilities. The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.
Library Assistant - Durham in Newcastle upon Tyne employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Durham in Newcastle upon Tyne
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources, events, and social media channels. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend library events or workshops, and don’t be shy about introducing yourself to staff and other attendees. Building connections can lead to insider info on job openings and even recommendations.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you might help users. Role-play with friends or family to boost your confidence in handling enquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our online presence. Don’t miss out!
We think you need these skills to ace Library Assistant - Durham in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Library Assistant role. We want to see how you can contribute to our customer service excellence!
Show Your Passion for Libraries: Let us know why you love libraries and how you can enhance the user experience. Share any relevant experiences or ideas you have for engaging with our community and promoting library services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Durham University
✨Know Your Customer Service Basics
Since the role is all about providing top-notch customer service, brush up on your customer service principles. Think about how you would handle different scenarios, like dealing with a difficult visitor or answering tricky enquiries. Be ready to share examples from your past experiences that highlight your skills in this area.
✨Show Off Your Social Media Savvy
As a Library Assistant, you'll be creating engaging social media content. Familiarise yourself with the platforms the library uses and think of creative ideas you could bring to the table. During the interview, mention any relevant experience you have with social media management or campaigns, and don’t hesitate to share your thoughts on what makes great content.
✨Demonstrate Your UX Understanding
User experience is key in this role, so be prepared to discuss your understanding of UX principles. Think about how you can improve user interactions within a library setting. Bring examples of any past projects or experiences where you’ve contributed to enhancing user experience, whether in a library or another customer-focused environment.
✨Be Ready for Shift Patterns
This role involves weekend work and a flexible shift pattern. Make sure you're comfortable discussing your availability during the interview. It’s a good idea to express your enthusiasm for working in a dynamic environment and your willingness to adapt to the needs of the team, as this shows you’re committed to providing excellent service.
