Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support library users in a vibrant environment.
- Company: Join the University Library and Collections team at Durham.
- Benefits: Flexible hours, engaging work, and opportunities to develop your skills.
- Why this job: Be part of a dynamic team that enhances the library experience for all users.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Weekend shifts required; perfect for students looking for flexible work.
The predicted salary is between 1300 - 1800 £ per month.
The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.
Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience. Library Assistants are responsible for providing the specialist library services, including:
- planning, creating and posting engaging social media content;
- supporting special events, student focused campaigns and engagement activities;
- undertaking user experience (UX) planning and analysis;
- a highly responsive enquiry service both in person and online via our virtual enquiries desk;
- digitisation;
- online support;
- circulation operations, plus making appropriate referrals.
They support users in making full use of the Library, raising awareness of services and facilities. The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.
Library Assistant - Durham employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Durham
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources, events, and social media channels. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend library events or workshops, and connect with current staff on LinkedIn. Building relationships can give you insider info about the job and even lead to recommendations.
✨Tip Number 3
Practice your customer service skills! Whether it’s through volunteering or part-time work, showing that you can handle enquiries and provide excellent service will make you stand out in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Library Assistant - Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Library Assistant role. We want to see how you can contribute to our customer service excellence!
Show Your Passion for Libraries: Let us know why you're excited about working in a library environment! Share any relevant experiences or interests that demonstrate your enthusiasm for supporting users and enhancing their library experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Durham University
✨Know Your Library Services
Familiarise yourself with the specific services offered by the library, including visitor services and user support. Be ready to discuss how you can enhance the customer experience and contribute to the library's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or improved user satisfaction, as this role is all about ensuring a high-quality experience for customers.
✨Engage with Social Media
Since the role involves creating engaging social media content, think of ideas or campaigns you could propose during the interview. This shows your initiative and understanding of how to connect with users in a modern way.
✨Be Ready for Shift Patterns
Understand that this role requires weekend work and flexibility. Be prepared to discuss your availability and how you can manage your time effectively to meet the demands of the job.
