Learning and Teaching Coordinator

This open‑ended, permanent, full‑time role works within Durham Law School to support academic delivery and student services. The main responsibilities include service delivery, planning and organising, and teamwork to ensure high quality support for staff and students.

Responsibilities

• Service Delivery
  • Show a commitment to equality, diversity and inclusion, and the University’s values.
  • Ensure that relevant regulatory and professional standards are being used within services being delivered by your team.
  • Help to develop and implement policies and procedures relating to your service area.
  • Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.
  • Use your experience and problem‑solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings.
  • Continually review what is required from staff, students and others who you work with to make sure the best possible service is provided.
  • Ensure that processes and business systems effectively support the services being delivered by the team.
  • Monitor and analyse the use of equipment and resources to ensure efficiency and report your findings to senior colleagues.
  • Ensure that data is accurate and provide reports and analysis of patterns and trends to senior colleagues.
  • Capture and share information and data that needs to be shared with relevant networks and committees.
  • Use digital media e.g. SharePoint and social media to update team members, colleagues, students and external contacts.
  • Prepare reports for senior managers.
• Planning and Organising
  • Plan and organise own workload to deliver the role.
  • Organise and schedule assigned resources, activities and events.
  • Monitor processes and activities to ensure team priorities are met.
• Teamwork
  • Provide specialist support and advice to team members on areas of expertise.
  • Explain and provide instruction to other team members on how to correctly record and manage data.
  • Make changes to the services provided by your team in discussion with other team members.
  • Identify opportunities and contribute to decisions on how to improve services being delivered by the team.
  • Seek feedback from students, staff and others to understand their requirements and recommend improvements to senior colleagues.
  • Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.
  • Provide instruction and demonstrations to others within the area of work beyond the immediate team.
  • Create good working relationships with other team members and anyone you work with to collaborate on joint activities.
  • Liaise with staff in other areas, professional organisations and agencies to ensure services are delivered efficiently and collaboratively.
  • Create good working relationships with internal and external partners and suppliers to work together on joint initiatives.
  • Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.
  • Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
• Any other reasonable duties.

Qualifications and Experience

• Five GCSEs at Grade C or level four (or equivalent) including English Language and Mathematics, or a post‑16 qualification or equivalent experience.
• Experience working in a busy office environment delivering frontline administrative services to a high standard.
• Experience managing time to meet deadlines and working under pressure without compromising quality.
• Experience providing advice and guidance to a range of customers and colleagues.

Skills, Abilities and Knowledge

• Excellent spoken and written communication skills and ability to develop effective working relationships, both internally and externally.
• Strong digital competence across a range of devices and applications, including digital communication tools and Microsoft 365, particularly Excel.
• Ability to solve problems independently and as part of a team, plan solutions and make pragmatic decisions.
• Committed to continuing professional development.
• Ability to participate in networks to share and discuss good practice and exchange information.

Working arrangements

• Full time, open‑ended.
• Working hours: 9:00 a.m. – 5:00 p.m.

Equal opportunity employment statement

We welcome applications from candidates with disabilities, neurodiversity and long‑term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. Where a reasonable adjustment is needed we will support the recruitment process and the role.

Disclosure and Barring Service requirement

Not applicable.