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- Tasks: Provide top-notch customer service and support library users in a vibrant environment.
- Company: Join the University Library and Collections team at Durham.
- Benefits: Flexible hours, engaging work atmosphere, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that enhances the library experience for all users.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Weekend shifts required; perfect for students looking to gain experience.
The predicted salary is between 1300 - 1600 £ per month.
The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.
Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience. Library Assistants are responsible for providing the specialist library services, including:
- planning, creating and posting engaging social media content;
- supporting special events, student focused campaigns and engagement activities;
- undertaking user experience (UX) planning and analysis;
- a highly responsive enquiry service both in person and online via our virtual enquiries desk;
- digitisation;
- online support;
- circulation operations, plus making appropriate referrals.
They support users in making full use of the Library, raising awareness of services and facilities. The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.
Library Assistant - Durham in High Etherley employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Durham in High Etherley
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources, events, and social media channels. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend library events or workshops, and connect with current staff on LinkedIn. Building relationships can give you insider info about the job and even lead to recommendations.
✨Tip Number 3
Practice your customer service skills! Whether it’s through volunteering or part-time work, showing that you can handle enquiries and provide excellent service will make you stand out in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Library Assistant - Durham in High Etherley
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let us know why you love libraries! Share any experiences you've had that highlight your enthusiasm for customer service and helping others. This will make your application stand out.
Tailor Your Application: Make sure to customise your application to fit the Library Assistant role. Highlight relevant skills like social media management or user experience planning. We want to see how your unique background aligns with what we do!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Durham University
✨Know Your Customer Service Basics
Since the role is all about providing top-notch customer service, brush up on your customer service principles. Think about how you would handle different scenarios, like dealing with a difficult visitor or answering tricky enquiries. Be ready to share examples from your past experiences that highlight your skills in this area.
✨Show Off Your Social Media Savvy
As a Library Assistant, you'll be creating engaging social media content. Familiarise yourself with the platforms the library uses and think of creative ideas you could bring to the table. During the interview, mention any relevant experience you have with social media management or content creation to demonstrate your fit for the role.
✨Demonstrate Your UX Understanding
User experience is key in this role, so be prepared to discuss what good UX means to you. Think about how you can improve user interactions in a library setting. Bring examples of any UX projects you've worked on or ideas you have for enhancing the library's services.
✨Be Ready for Shift Patterns
This role involves weekend work and a flexible shift pattern. Make sure you're comfortable discussing your availability during the interview. Show enthusiasm for working in a dynamic environment and highlight your ability to adapt to different schedules, as this will reflect your commitment to the team.
