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- Tasks: Welcome and assist visitors, providing directions and information at the front desk.
- Company: Join the Estates and Facilities Directorate at Durham University, a key service provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Be the friendly face of the university and make a positive impact on visitor experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Perfect for students seeking flexible hours and real-world experience.
The predicted salary is between 30000 - 42000 £ per year.
As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front‑desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Front Desk & Visitor Experience Associate employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Visitor Experience Associate
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with what a Front Desk & Visitor Experience Associate does, so you can chat confidently about how your skills match up during interviews.
✨Tip Number 2
Practice your greeting! Since you'll be the first point of contact, nail that warm welcome. Role-play with a friend or in front of a mirror to get comfortable with your approach.
✨Tip Number 3
Network like a pro! Connect with current employees at Durham University on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front Desk & Visitor Experience Associate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Front Desk & Visitor Experience Associate role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Durham University
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Desk & Visitor Experience Associate. Familiarise yourself with the key tasks like greeting visitors and providing information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Greeting
Since you'll be the first point of contact, practice how you greet people. A warm, professional welcome can set the tone for their experience. Try rehearsing with friends or family to get comfortable with your delivery and body language.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss examples of how you've successfully assisted others in the past. Highlight your ability to provide clear directions and information, as well as how you handle inquiries or complaints.
✨Research the Organisation
Take some time to learn about the Estates and Facilities Directorate and the services they provide. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
