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- Tasks: Supervise a friendly team to deliver top-notch catering services for students and staff.
- Company: Join Durham University’s vibrant Operations Directorate, enhancing student experiences.
- Benefits: Enjoy competitive pay, ongoing development, and a supportive work environment.
- Why this job: Make a difference in the lives of students while developing your leadership skills.
- Qualifications: Experience in customer service and teamwork is essential.
- Other info: Flexible shifts available, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
The Operations Directorate: Elevating the Student and Staff Experience
The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students\’ learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.
Within the Operations Directorate, we have three key areas:
- University Catering: Our robust catering team of 500 ensures fresh, exciting, and diverse dining experiences throughout our colleges, catering to the unique needs of our University Community, which includes students, staff, and visitors, and offer expert advice on bar management.
- College Operations: With over 200 dedicated professionals, we provide residential services within the colleges as well as supporting student and non-student-led events.
- Retail Services: Our branded retail catering and merchandise outlets offer an enticing array of menus and high-quality products thoughtfully presented to enhance the shopping experience for our students and staff whilst building positive relationships via efficient service and attentive staff.
In addition to a highly competitive salary and rewards package, our strategic focus includes ongoing development opportunities for our people. Join us today and shape your career at Durham University!
The Role and Department
You will be working part of a team to provide students, colleagues, and guests with a courteous, professional, friendly and efficient catering service.
Effectively supervise the team to ensure excellent customer service and to lead by example, demonstrating excellent teamwork and the ability to appropriately delegating tasks and responsibility to team members and follow instruction.
Working as part of the catering team you will ensure that food service and dining areas are set up to an exceptional standard and remain clean, tidy and a safe working environment. Washing up is completed as part of the role, this will include the use of an automatic dishwasher, and after service, all food areas are cleared and cleaned.
Specific Role Information
There are two positions available for this role, which are both permanent.
- 1 x Full Time Role: 35 hours per week, 52 weeks a year at Van Mildert College.
- 1 x Full Time Term Time Role: 35 hours per week, 32 weeks a year at St Cuthbert\’s Society.
Working in a catering environment requires an element of physical manual handling, which can include lifting and transporting food and catering equipment, including heavy plates and cutlery.
We will require you to be punctual, flexible, and willing to work variable shift patterns, including evenings and weekends. Example of the shifts are breakfast/lunch 7.30am-3pm, lunch 10am-3pm and dinner 4.30pm-8pm with on occasion finishing at 10pm if there is a function taking place.
Please note: If you have recently applied for this position and have been unsuccessful in the past 6 months, your application will not be considered
Further information about the role and the responsibilities is at the bottom of this job description.
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Food Service Assistant Supervisor employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Service Assistant Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role of Food Service Assistant Supervisor.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've successfully worked with others in previous roles. Highlighting your ability to lead by example and delegate tasks will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Food Service Assistant Supervisor
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. We want to see that you genuinely care about creating a positive experience for students and staff alike.
Highlight Teamwork Skills: Since this role involves supervising a team, make sure to emphasise your teamwork and leadership skills. Share examples of how you've successfully worked with others in the past, as we value collaboration highly at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Durham University
✨Know Your Catering Basics
Brush up on your knowledge of food service and catering operations. Understand the importance of customer service in a dining environment, and be ready to discuss how you would ensure a positive experience for students and staff.
✨Showcase Your Team Leadership Skills
Be prepared to share examples of how you've effectively supervised a team in the past. Highlight your ability to delegate tasks and lead by example, as this role requires strong teamwork and leadership qualities.
✨Demonstrate Flexibility and Punctuality
Since the role involves variable shift patterns, emphasise your willingness to adapt to different schedules. Share any experiences where you've successfully managed your time and commitments, especially in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the catering services and the team dynamics at the university. This shows your genuine interest in the role and helps you understand how you can contribute to enhancing the student and staff experience.
