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- Tasks: Provide top-notch customer service and support library users in a vibrant environment.
- Company: Join the University Library and Collections team, dedicated to enhancing user experiences.
- Benefits: Flexible shifts, valuable experience, and the chance to engage with diverse visitors.
- Why this job: Be part of a dynamic team that shapes the future of library services.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Weekend shifts required; perfect for students looking to gain experience.
The predicted salary is between 1300 - 1800 £ per month.
The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces 7 days a week, including 24/7 opening during part of the academic year.
Our Library Assistants are essential to the provision of our library services. They actively contribute to the frontline customer service provision, ensuring that all customers have a high-quality experience. Library Assistants are responsible for providing the specialist library services, including:
- Planning, creating and posting engaging social media content
- Supporting special events, student focused campaigns and engagement activities
- Undertaking user experience (UX) planning and analysis
- A highly responsive enquiry service both in person and online via our virtual enquiries desk
- Digitisation
- Online support
- Circulation operations, plus making appropriate referrals
They support users in making full use of the Library, raising awareness of services and facilities. The Customer Services team work Monday to Sunday, including bank holidays, as part of a standard rota. The shift pattern for this role will include weekend working every week.
Library Assistant - Durham in Fairfield employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Durham in Fairfield
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources, events, and social media channels. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend library events or workshops, and connect with current staff on LinkedIn. Building relationships can give you insider info about the job and even lead to recommendations.
✨Tip Number 3
Practice your customer service skills! Whether it’s through volunteering or part-time work, showing that you can handle enquiries and provide excellent service will make you stand out in interviews.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Library Assistant - Durham in Fairfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Library Assistant role. We want to see how you can contribute to our customer service excellence!
Show Your Passion for Libraries: Let us know why you're excited about working in a library environment. Share any relevant experiences or interests that demonstrate your enthusiasm for supporting users and enhancing their library experience.
Highlight Your Communication Skills: Since this role involves face-to-face and virtual interactions, it's crucial to showcase your communication skills. Give examples of how you've successfully engaged with customers or handled enquiries in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Durham University
✨Know Your Customer Service Basics
Since the role is all about providing top-notch customer service, brush up on your customer service principles. Think about how you would handle different scenarios, like dealing with a difficult visitor or answering tricky enquiries. Be ready to share examples from your past experiences that highlight your skills in this area.
✨Show Off Your Social Media Savvy
As a Library Assistant, you'll be creating engaging social media content. Familiarise yourself with the platforms the library uses and think of creative ideas you could bring to the table. During the interview, mention any relevant experience you have with social media management or content creation to demonstrate your enthusiasm and capability.
✨Demonstrate Your UX Understanding
User experience is key in this role, so be prepared to discuss what good UX means to you. Think about how you can improve user interactions in a library setting. Bring examples of how you've contributed to enhancing user experiences in previous roles or projects, as this will show your proactive approach.
✨Be Ready for Shift Patterns
This position requires weekend work and flexibility, so be honest about your availability. Show that you're committed to the role by discussing how you manage your time and responsibilities. If you have experience working shifts or in a similar environment, share those stories to highlight your adaptability.
