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- Tasks: Provide administrative support to the Disability Support team and enhance student wellbeing.
- Company: Durham University, committed to inclusive education and student support.
- Benefits: Flexible hybrid working, professional development, and a supportive team environment.
- Why this job: Make a real difference in students' lives while gaining valuable administrative experience.
- Qualifications: Strong organisational skills and a passion for supporting students with disabilities.
- Other info: Join a dynamic team with opportunities for growth and collaboration.
The predicted salary is between 26000 - 39000 £ per year.
Disability Support is the central specialist service dedicated to providing academic related support, advice and guidance for students with disabilities. The service also provides advice and guidance to staff to support them in meeting the University's duty to students with disabilities within the context of equality legislation and inclusive education.
A busy team of Disability Practitioners offer student consultation appointments on both a bookable and drop-in basis. This gives students the opportunity to confidentially ask about disability disclosure and support; to ask about the impact of their disability on study and to explore academic reasonable adjustments.
Your role will be to provide administrative support to the Head of Department and the team of Disability Support staff. The main aspect of the role is to provide and oversee a professional and effective front of house service. This needs to positively reflect the work of the service and make access inclusive for all. Equally, you will be required to contribute to all administrative functions across a complex, busy and multi-faceted student support service.
You will also process financial information on behalf of the Head of Department and service staff as well as contribute to the development of systems and processes to deliver service developments. The service is currently transitioning to a new student CRM system.
Please note that while this role will primarily be based within Disability Support, the postholder will also be part of the wider Student Support & Wellbeing Directorate Administration Team. There may be occasional need for the postholder to provide temporary administrative support to other support services within the wider Directorate, as required.
The Disability Support Service currently operates a hybrid working pattern. Any agreed hybrid working pattern is always based on business need and may be subject to change.
Please note: If you have been unsuccessful in applying for this post within the past 6 months, your application will not be considered.
What you are required to submit:
- A CV
- A covering letter/matrix which shows examples of how you meet all of the criteria within the Person Specification
Contact details: If you would like to have a chat or ask any questions about the role, Marie Sewell, Senior Disability Adviser would be happy to speak to you.
Student Support & Wellbeing Administrator - Durham employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support & Wellbeing Administrator - Durham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university, especially in the Disability Support team. A friendly chat can give you insider info and might just help you stand out when it comes to interviews.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the key responsibilities and think about how your skills align with them. We want you to show that you’re not just a good fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your passion for student support and wellbeing. Share personal experiences or insights that highlight your commitment to inclusivity and helping students thrive. This will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Student Support & Wellbeing Administrator - Durham
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored specifically for the Student Support & Wellbeing Administrator role. Highlight relevant experience and skills that align with the job description, especially in administrative support and working with diverse student needs.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for supporting students with disabilities and how your background makes you a perfect fit for our team. Be sure to address all the criteria in the Person Specification.
Showcase Your Communication Skills: Since this role involves a lot of front-of-house interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in providing customer service or support.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Don’t miss out on this opportunity!
How to prepare for a job interview at Durham University
✨Know Your Stuff
Familiarise yourself with the Disability Support service and its role within the university. Understand the key responsibilities of the Student Support & Wellbeing Administrator position, especially how it relates to providing administrative support and ensuring inclusivity.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle administrative tasks, manage financial information, and contribute to system developments. Highlight any experience you have in a similar environment or with CRM systems.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, the transition to the new CRM system, or how the service measures success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
✨Be Personable and Professional
Since this role involves front-of-house duties, it’s crucial to convey warmth and professionalism. Practice your communication skills and be ready to discuss how you would create an inclusive environment for all students seeking support.