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- Tasks: Provide first-line IT support to staff, students, and visitors using various communication channels.
- Company: Durham University, a globally recognised centre of educational excellence.
- Benefits: Competitive salary, professional development, and a vibrant community atmosphere.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Join a thriving university and make a real difference in the tech support landscape.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University.
The Role and the Department The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.
As a IT Service Desk Technician you will act as first line support for university staff, students, and visitors, utilising various communication channels such as live chat, self service, telephone, email, and in person interactions to meet user requests, provide assistance, and resolve incidents and issues. The IT Service Desk Technician will provide effective, high quality, responsive, customer focused support to all users of university IT in a timely and professional manner.
IT Service Desk Technician | Durham, UK employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician | Durham, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Durham University on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT Service Desk scenarios. We can role-play with friends or use online resources to get comfortable with troubleshooting questions.
✨Tip Number 3
Show off your soft skills! As an IT Service Desk Technician, communication is key. During interviews, share examples of how you've helped users in the past – it’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace IT Service Desk Technician | Durham, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight relevant experience and skills that match the job description, like customer service and technical support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Durham University and how your unique skills make you a great fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As an IT Service Desk Technician, communication is key. In your application, demonstrate your ability to convey technical information clearly and effectively. Whether it's through your CV or cover letter, let us see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Durham University
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Familiarise yourself with common IT issues and solutions, as well as the tools and software used at Durham University. This will help you answer technical questions confidently.
✨Practice Your Customer Service Skills
As an IT Service Desk Technician, you'll be dealing with a variety of users. Prepare for situational questions that assess your customer service abilities. Think of examples where you've successfully resolved issues or helped someone out, and be ready to share those stories.
✨Research the University Culture
Durham University prides itself on its unique community. Take some time to understand their values and culture. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects within the Computing and Information Services department. This shows your enthusiasm and helps you gauge if it's the right fit for you.