At a Glance
- Tasks: Lead the team shaping student accommodation and enhance the residential experience for thousands.
- Company: Durham University, a prestigious institution with a focus on student welfare.
- Benefits: Competitive salary, professional development, and the chance to influence student life.
- Other info: Join a dynamic team dedicated to creating safe and inclusive living spaces for students.
- Why this job: Make a real impact on student experiences and contribute to a thriving university community.
- Qualifications: Proven leadership in accommodation or complex service environments, with a strategic mindset.
The predicted salary is between 59400 - 72600 £ per year.
Want to shape the residential experience of thousands of students at one of the world's leading universities? We're looking for an exceptional leader to head our Student Accommodation Services, leading the team responsible for accommodation allocation, housing compliance and residential planning and relationship management across Durham University's collegiate estate and the wider student housing market - a service associated with a c. 65m income stream.
This is a highly influential role, sitting at the intersection of student experience, strategic planning, regulatory compliance and institutional growth. You'll work closely with senior leaders across the University and external stakeholders, helping to shape the future of Durham's distinctive collegiate model and ensuring students have a safe, inclusive and outstanding experience across their time at Durham.
We're looking for a strategic and customer-focused leader with experience in accommodation, housing or a similar complex service environment, who can inspire teams, drive improvement and build strong partnerships.
The Head of Student Accommodation Services is responsible for the operational management and strategic development of the University's residential accommodation management services, including leading the College Membership and Accommodation Office, contributing to the University's delivery of a safe, inclusive collegiate living environment while managing budgets, staff and assuring compliance against all relevant legislative and policy standards.
The College Membership and Accommodation Office (CMAO) is responsible primarily for the allocation of college membership and accommodation within the University's residential estate (a c. 65M income stream). The Office coordinates the University's compliance with the UUK / GuildHE Student Accommodation Code to ensure compliance with the Housing Act 2004.
CMAO also acts as an interface between students and the private sector housing market to address housing-related needs, and the post-holder will develop and maintain strong relationships with key external stakeholders, including PBSA providers, the Local Authority and local letting agent forums. This includes maintaining market insight, monitoring sector and market developments, and working collaboratively with existing and prospective development partners to inform future accommodation opportunities.
The Head of Student Accommodation Services leads and manages this team and the stakeholder relationships with the Dean of Colleges, Heads of Colleges, Estates and Facilities, Admissions, Strategic Planning and Insight Office and other University and external stakeholders, with responsibility for briefing the University's Executive on the impact of student accommodation performance on financial and student number planning.
Head of Student Accommodation Services - Durham employer: Durham University
Durham University is an exceptional employer, offering a vibrant academic environment that fosters collaboration and innovation. As a Postdoctoral Research Associate in Anthropology, you will benefit from extensive professional development opportunities, a supportive work culture, and the chance to contribute to impactful research that shapes understanding of diverse cultures. Located in a historic city, the university provides a unique setting for both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Student Accommodation Services - Durham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Durham University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Durham University
Don't be shy about reaching out to Durham University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Student Accommodation Services - Durham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Durham University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Durham University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
