At a Glance
- Tasks: Supervise a team to deliver excellent customer service in a vibrant café environment.
- Company: Join the University of Durham, a supportive and dynamic workplace.
- Benefits: Enjoy 39 days off, discounts, health support, and career development opportunities.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Be part of a friendly team while gaining valuable experience in catering.
- Qualifications: Strong teamwork skills and a positive attitude towards customer service.
The predicted salary is between 18900 - 23100 £ per year.
Cafe Assistant Supervisor - Durham
The Role
You will be working part of a team to provide students, staff, and visitors with a courteous, professional, friendly and efficient catering service.
Effectively supervise the team to ensure excellent customer service and to lead by example, demonstrating excellent teamwork and the ability to appropriately delegate tasks and responsibility to team members and follow instruction.
Working as part of the catering team you will ensure that retail outlets are set up to an exceptional standard and remain clean, tidy and a safe working environment.
Throughout opening hours, all food areas are to be cleared and cleaned.
Specific Role Information
Working in a catering environment requires an element of physical manual handling which can include lifting and transporting food and catering equipment, including heavy plates and cutlery.
We will require you to be punctual, flexible, and willing to work variable shift patterns including evenings and weekends.
Further information about the role and the responsibilities is at the bottom of this job description.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:
- You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days.
The University closes between Christmas and New Year.
- No matter how you travel to work, we have you covered.
We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
- Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
- We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
- Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
- We offer generous pension schemes with varying contribution amounts to help you plan for your future.
- Discover more about our total rewards and benefits package
Cafe Assistant Supervisor - Durham employer: Durham University
Durham University is an exceptional employer, offering a collaborative and supportive work culture that fosters professional growth and development. As a Strategic Pre-Award Grants Manager, you will benefit from a dynamic environment that values innovation and teamwork, while also enjoying access to comprehensive training opportunities and a commitment to work-life balance in the vibrant city of Durham.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Assistant Supervisor - Durham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Durham University. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Durham University
Don't be shy about reaching out to Durham University directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Assistant Supervisor - Durham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Durham University and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Durham University
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
