Data and Gifts Administrative Assistant (Apprentice)

We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk

Job Description – Data and Gifts Administrative Assistant (Apprentice) (24001911)

Development and Alumni Relations

Open-Ended/Permanent – Full Time

Working Arrangements: 9am and 5pm

Closing Date

06-Jan-2025, 11:59:00 PM

Disclosure and Barring Service Requirement: Not Applicable.

The University

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

We welcome and encourage applications from members of groups who are under-represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities.

The Role and the Department

The Development and Alumni Relations Office (DARO) is responsible for coordinating philanthropy, alumni and supporter engagement, advancement services, and supporter communications on behalf of the University. DARO works with colleges, academic departments, research centres and institutes, wider student experience partners, and professional services departments to engage over 230,000 alumni and supporters around the world.

The Data and Gifts Administrative Assistant is responsible for data entry into Raiser’s Edge NXT (RE), including gift processing and alumni and supporter details updates. They also process helpdesk requests to provide operational and technical support to internal and external systems users, as well as providing administrative support to the wider Advancement Services team as required.

From early 2025 the base location for this role will change from our Durham City Centre site to our exciting new professional services hub based at Boldon House. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 days annual leave per year (in addition to 8 public holidays and 4 customary days per year) a total of 39 days including time off between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Discounts via our benefits portal, including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• On-site nursery is available plus access to holiday camps for children aged 5-16.
• Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• The opportunity to take part in staff volunteering activities.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector.
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues, from qualifications to IT skills, courses and apprenticeships.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

• Good spoken and written communication skills.
• Basic digital skills including the ability to use the internet and email.
• Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
• Experience of working in a team.
• Experience of managing time to meet deadlines.
• Experience of working in a customer-focused service.
• Ability to follow instructions, spoken or written, accurately.
• Experience in the use of Raiser’s Edge or similar fundraising package.

How to Apply

We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Adrian Churchman (Data and Systems Manager) would be happy to speak to you, via adrian.churchman@durham.ac.uk.

Typical Role Requirements

To fulfil the terms and conditions of the apprenticeship, the post-holder will be required to complete training on a weekly basis towards the Apprentice Framework in Business Administrator at Level 3.

The post-holder will also undertake on-the-job training and a development plan will be created in conjunction with the successful candidate and will consider their individual needs.

If the post-holder is unable to meet the full requirements of the Grade 4 post at the end of the development process, subject to performance, they may be retained in the Grade 3 post. The post-holder will work within the Advancement Services team.

Service Delivery

• Provide an excellent service to our colleagues and system users by carrying out your tasks using the relevant procedures.
• Be aware of any hazards and risks and report any incidents.
• Log and record routine information and data for use by others.
• Pass on information for use by others.
• Use standard office-based devices and applications (such as SharePoint and Excel) to deliver services.

Teamwork

• Help and cooperate with the rest of your team.
• Help your colleagues when required with other key activities undertaken within your service by responding to helpdesk calls and, where appropriate, escalating them to a senior colleague.
• Learn new skills and practices from more experienced colleagues.
• Bring any problems to the attention of more senior colleagues.

Communication/Personal

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Respond to routine requests for information.
• Use digital devices and apps (such as Outlook and Teams) to communicate with stakeholders and service users across the University.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement, which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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