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- Tasks: Manage the box office and provide top-notch customer service at Whitley Bay Ice Rink.
- Company: Join a vibrant team at Whitley Bay Ice Rink, a hub for fun and community events.
- Benefits: Flexible hours, full training provided, and opportunities for extra shifts.
- Why this job: Be part of an exciting environment and help create memorable experiences for visitors.
- Qualifications: Great customer service skills and a willingness to learn; training will be provided.
- Other info: Enjoy a dynamic role with potential for growth and a supportive team atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Whitley Bay Ice Rink – Administrator/Box Office Vacancy (16 hours).
Day to day running of Box Office / Reception.
Responsibilities- Ensure the smooth day-to-day running of box office / reception.
- Deliver excellent customer service.
- Support Management team in the running of Ice Rink programmes and Events, remaining fully informed about all programmes and events available to customers.
- Assist with customer complaints, as and when required.
- Basic data input into management systems and Microsoft Office.
- Excellent customer service.
- General knowledge and understanding of Whitley Bay Ice Rinks programmes - training will be given.
- Administrative skills, quick basic mental arithmetic.
- Ability to work effectively within a team setting.
- Ability to use a computerised ticketing system – training will be given.
- Accuracy and attention to detail.
Full Training will be given. Probation period of 12 weeks.
Shift patterns- Flexibility required and extra hours available.
- Thursdays: 5:00–9:15 pm
- Fridays: 10:00–12:15 pm & 2:00–4:00 pm
- Saturdays: 8:30–12:45 pm
Extra hours available on evenings/weekends/school holidays; we require flexibility to work on weekends as and when required.
Box Office Assistant - Ice Rink in Whitley Bay employer: Durham Ice and Sports Stadiums Ltd
Contact Detail:
Durham Ice and Sports Stadiums Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistant - Ice Rink in Whitley Bay
✨Tip Number 1
Get to know the Whitley Bay Ice Rink inside out! Familiarise yourself with their programmes and events so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills! Think of examples where you've gone above and beyond for a customer. This role is all about delivering excellent service, so be ready to share your experiences.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability and how you can adapt to the shift patterns. Showing that you're willing to work extra hours or weekends can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Box Office Assistant - Ice Rink in Whitley Bay
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond to help customers in the past, as this role is all about delivering excellent service at the Ice Rink.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid long-winded explanations. Just get to the point and let us know why you’re the perfect fit for the Box Office Assistant role.
Demonstrate Team Spirit: This job involves working closely with a team, so share examples of how you’ve collaborated with others in previous roles. We love seeing candidates who can work well with their colleagues and contribute to a positive atmosphere.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Durham Ice and Sports Stadiums Ltd
✨Know Your Ice Rink
Before the interview, make sure you have a good understanding of Whitley Bay Ice Rink's programmes and events. Familiarise yourself with their schedule and any special events coming up. This will show your enthusiasm and help you answer questions about how you can contribute to the team.
✨Customer Service is Key
Since the role involves delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this will be crucial in your role.
✨Brush Up on Admin Skills
You’ll need to demonstrate your administrative skills during the interview. Practice basic mental arithmetic and be prepared to discuss your experience with data input and using Microsoft Office. If you have any examples of how you've managed administrative tasks effectively, share those!
✨Flexibility is a Must
The job requires flexibility with shift patterns, so be ready to discuss your availability. Highlight your willingness to work evenings, weekends, and during school holidays. Showing that you're adaptable will make you a more attractive candidate for the role.
