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- Tasks: Join our team as a Technical Assistant, providing admin support and engaging with customers.
- Company: Durham County Council is dedicated to serving the community with a diverse and talented workforce.
- Benefits: Enjoy flexible working, generous holidays, and a fantastic pension scheme.
- Why this job: Be part of a supportive culture that values diversity and offers growth opportunities.
- Qualifications: BTEC National in Public Administration or NVQ Level 3 in Business Administration required.
- Other info: Hybrid working model available; apply online via Northeast Jobs portal.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a permanent, full time Support Officer to join our dedicated team within Business Services.
WHAT IS INVOLVED?
You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.
Your duties would include:
- Providing administration assistance to the Environment & Design team
- Co-ordinating various functions relating to events organised by the service
- Using ICT systems including requisitions and invoices, GIS, Idox, spreadsheets
- Total Land Charges searches
- Document and information maintenance
- Engaging with customers and members of the public to provide general advice and various other administrative duties.
WHAT WILL I NEED?
Qualified to BTEC National in Public Administration or NVQ Level 3 in Business Administration or equivalent. Please refer to the attached person specification for the full criteria.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:
- Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
- Option to purchase up to 10 additional days annual leave per year.
- Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
- Hybrid working (home and office working).
- Excellent contributory career average Local Government Pension Scheme (LGPS).
- Wellbeing Portal and access to an Employee Assist Scheme.
- Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
- Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
- Discounted DCC gym membership.
- Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
- Trade Union membership.
- A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions.
SOCIAL MEDIA
Don’t see the perfect role for you right now? Keep an eye on our social media channels for updates on new opportunities at Durham County Council!
HYBRID WORKING (if applicable)
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
INTERVIEWS
It is anticipated that interviews will be held week commencing 7th July 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
HOW TO APPLY
This post is restricted to employees of Durham County Council which includes all permanent, temporary, fixed term employees and agency workers from day one of commencing with the Council. Please note in all cases the interview date must be prior to your end date.
Anyone currently listed on the Redeployment Register who is interested in being considered for this vacancy should contact the Alternative Employment Team at AlternativeEmployment@durham.gov.uk.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentResources@durham.gov.uk or telephone 03000 26 27 27 selecting option 3 for Resources.
Technical Assistant employer: Durham County Council
Contact Detail:
Durham County Council Recruiting Team
steve.bhowmick@durham.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistant
✨Tip Number 1
Familiarise yourself with the specific software and ICT systems mentioned in the job description, such as GIS and Idox. Being able to demonstrate your proficiency in these tools during an informal chat or interview can set you apart from other candidates.
✨Tip Number 2
Reach out to Steve Bhowmick for an informal chat about the role. This not only shows your enthusiasm but also gives you a chance to ask questions that can help you tailor your approach when applying.
✨Tip Number 3
Highlight your customer service experience in any discussions or interviews. Since the role involves engaging with customers and the public, showcasing your ability to provide excellent service will be crucial.
✨Tip Number 4
Prepare examples of how you've successfully managed changing priorities and worked under pressure in previous roles. This will demonstrate your organisational skills and flexibility, which are key attributes for this position.
We think you need these skills to ace Technical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service, IT proficiency, and the ability to work under pressure.
Tailor Your Application: Customise your application to reflect how your experience aligns with the specific duties mentioned, such as providing administration assistance and engaging with customers. Use examples from your past roles to demonstrate your suitability.
Highlight Relevant Qualifications: Make sure to mention your qualifications, especially if you have a BTEC National in Public Administration or NVQ Level 3 in Business Administration. Clearly state how these qualifications meet the job's essential criteria.
Use the Person Specification: Utilise the 'Person Specification' section of your application form to explicitly show how you meet both the essential and desirable criteria. Provide concrete examples of your skills and experiences that match what they are looking for.
How to prepare for a job interview at Durham County Council
✨Show Your Enthusiasm
As a Technical Assistant, being an enthusiastic team player is crucial. Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Your IT Skills
Since the role involves using various ICT systems, be prepared to discuss your proficiency with tools like spreadsheets and document management systems. Bring specific examples of how you've used these skills in past positions to improve efficiency or solve problems.
✨Prepare for Scenario Questions
Expect questions that assess your ability to work under pressure and manage changing priorities. Prepare scenarios from your past experiences where you successfully handled tight deadlines or adapted to unexpected changes, highlighting your organisational skills.
✨Engage with the Interviewer
During the interview, engage actively with the interviewer by asking insightful questions about the team and the role. This shows your interest and helps you gauge if the company culture aligns with your values, especially regarding their commitment to equality and diversity.
