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- Tasks: Welcome customers and handle enquiries at Spennymoor Leisure Centre.
- Company: Join a vibrant team dedicated to providing excellent leisure experiences.
- Benefits: Enjoy flexible hours, competitive pay, and generous holiday allowances.
- Why this job: Be the first point of contact, making a positive impact on visitors' experiences.
- Qualifications: NVQ Level 2 or equivalent in a relevant area required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
Casual as and when required opportunity is available at Spennymoor Leisure Centre.
WHAT IS INVOLVED?
In this role you will professionally welcome customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. You will deal with customer service enquiries through different contact channels; advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. You will also undertake administrative tasks using various systems, including CRM and payments, to ensure that the customer's experience is excellent.
Your duties and responsibilities will include achieving and maintaining high standards of customer care to support a quality experience for all visitors, providing the first line of communication for all enquiries either in person or through different customer contact channels.
WHAT WILL I NEED?
NVQ Level 2, or equivalent, in a relevant area. Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016. Please refer to the attached person specification for the full criteria.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:
- Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
- Option to purchase up to 10 additional days annual leave per year.
- Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
- Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
- Wellbeing Portal and access to an Employee Assist Scheme.
- Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
- Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
- Discounted DCC gym membership.
- Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
- Trade Union membership.
- A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
INTERVIEWS
Interviews are scheduled to be held on 7 July 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
HOW TO APPLY
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted online via the Northeast Jobs portal. Please use the 'Person Specification' section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentREG@durham.gov.uk or telephone the Recruitment Help Desk on tel. no. 03000 26 27 27 (option 5).
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
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Receptionist employer: Durham County Council
Contact Detail:
Durham County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the thrive values mentioned in the job description. Understanding these values will help you align your responses during any interactions, showcasing that you embody the qualities they are looking for.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer enquiries confidently and demonstrate your ability to provide excellent service.
✨Tip Number 3
Research Spennymoor Leisure Centre and its offerings. Having detailed knowledge about their services will not only impress during interviews but also help you answer customer queries effectively.
✨Tip Number 4
Reach out to Emma Shaftoe, the Operations Manager, via email. Asking insightful questions about the role can show your genuine interest and may give you an edge over other candidates.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Receptionist position. Make sure you can demonstrate how your experience aligns with these requirements.
Tailor Your Application: When filling out the application form, specifically address the essential and desirable criteria listed in the person specification. Use examples from your past experiences that showcase your customer service skills and administrative abilities.
Highlight Relevant Qualifications: Ensure you mention your NVQ Level 2 or equivalent qualifications clearly in your application. If you have any additional certifications or training relevant to customer service or administration, include those as well.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Durham County Council
✨Know the Thrive Values
Familiarise yourself with the thrive values that the leisure centre upholds. During the interview, be prepared to discuss how you can embody these values in your role as a receptionist, especially when welcoming customers.
✨Demonstrate Customer Service Skills
Since this role is heavily focused on customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories and explain how they relate to the responsibilities of the job.
✨Understand Administrative Tasks
Brush up on your knowledge of CRM systems and payment processes, as these are key components of the role. You might be asked about your experience with similar systems, so be prepared to discuss any relevant skills or training.
✨Prepare Questions for the Interviewer
Show your interest in the position by preparing thoughtful questions to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role.
