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- Tasks: Lead a team to create inspiring experiences at The Story, Durham.
- Company: Join a vibrant heritage hub celebrating County Durham's rich history.
- Benefits: Enjoy competitive pay, generous holiday, and flexible working options.
- Why this job: Make a difference by sharing local history and engaging with the community.
- Qualifications: NVQ Level 3 or equivalent experience; First Aid qualification preferred.
- Other info: Diverse workplace with excellent career development and wellbeing support.
We have an exciting opportunity for Casual Duty Managers to join our team at The Story, Durham.
Overview
The Story brings some of the most important historic collections in the region together to celebrate the rich history of County Durham in the grade II listed Mount Oswald House, which has been transformed into a new heritage hub. Discovering personal and local histories will be easier than ever before through family friendly exhibitions and events, new research facilities and cutting-edge digital tools.
Responsibilities
- Manage and motivate a team to ensure every visit to The Story is smooth and inspired.
- Handle sales and cash, provide directions to services around the building, and assist users in the digital research area.
- Deliver short public tours, develop rotas, promote donations, facilitate events, and collect essential data.
Requirements
- NVQ Level 3 or equivalent experience in a relevant discipline.
- First Aid qualification or willingness to work towards it.
- Knowledge of Health and Safety issues, awareness of security and evacuation procedures.
Rewards and Benefits
- Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
- Option to purchase up to 10 additional days annual leave per year.
- Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (up to 13 flexi days per year).
- Hybrid working (home and office working).
- Excellent contributory career average Local Government Pension Scheme (LGPS) plus top up options.
- Wellbeing Portal and access to an Employee Assist Scheme.
- Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
- Employee Benefits Portal and Lifestyle Savings Scheme (discounts across retailers).
- Discounted DCC gym membership and staff networks for Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
- Trade Union membership and other salary sacrifice schemes such as car leasing.
Hybrid Working
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion; alternatively you can work all contracted hours within the workplace if you prefer.
Equality, Diversity, and Inclusion
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and perspectives, facilitating growth and improvements to services. We welcome applications from everyone, and successful candidates are considered on the basis of skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Interviews
It is anticipated that interviews will be held at The Story on Wednesday 8th October. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
How to Apply
In line with the County Council\’s Recruitment and Selection Policy, applications must be submitted online via the Northeast Jobs portal. CVs are not accepted. Please use the \’Person Specification\’ section of your application form to demonstrate essential and where possible desirable experience, skills, and knowledge.
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Heritage Venues Duty Manager Casual employer: Durham County Council
Contact Detail:
Durham County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heritage Venues Duty Manager Casual
✨Tip Number 1
Get to know The Story and its mission! Research the heritage hub, its collections, and the local history of County Durham. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions related to team management, customer service, and health and safety. Role-play with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Story!
We think you need these skills to ace Heritage Venues Duty Manager Casual
Some tips for your application 🫡
Show Your Passion for Heritage: When you're writing your application, let your love for history and heritage shine through! We want to see how excited you are about working at The Story and how you can contribute to celebrating County Durham's rich history.
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the job description. We’re looking for skills in team management, customer service, and event facilitation, so don’t be shy about showcasing your past roles that align with these responsibilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Casual Duty Manager role. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application via the Northeast Jobs portal as specified! We won’t accept CVs, so make sure you fill out the application form thoroughly, especially the 'Person Specification' section to show us why you’re the one for the job.
How to prepare for a job interview at Durham County Council
✨Know Your Venue
Before the interview, take some time to research The Story and its significance in County Durham. Familiarise yourself with the exhibitions, events, and the history of Mount Oswald House. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Be ready to discuss how you can inspire others and ensure smooth operations at The Story.
✨Understand Health and Safety
Since knowledge of Health and Safety issues is crucial for this role, brush up on relevant regulations and procedures. Be prepared to discuss how you would handle emergencies or ensure visitor safety during events. This will demonstrate your readiness for the responsibilities of the position.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, or future projects at The Story. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
