Fleet Passenger Assistant

We are looking for experienced assistants to join our Fleet and Transport Response Centre section.

WHAT IS INVOLVED?

You will ensure that children and vulnerable adults with special needs travel safely to and from their destination. Your duties and responsibilities will include the direct supervision of passengers when boarding and alighting the vehicle; provision of assistance and physical support, where required, to passengers whilst boarding and alighting the vehicle. You will observe and supervise passengers throughout the journey.

WHAT WILL I NEED?

The following experience is essential:

• working with children
• working with vulnerable adults
• working with people with special needs including physical, learning and behavioural difficulties
• dealing with difficult situations, such as behaviour issues and people with complex medical needs

You must be able to interpret procedures and adhere to them and have an awareness of the main issues arising out of Health & Safety in relation to passenger transport. Please refer to the attached person specification for the full criteria. If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure. Please note that hybrid and flexible working arrangements do not apply to this post.

BENEFITS AND REWARDS

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the 'Person Specification' section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed. If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email on RecruitmentNCC@durham.gov.uk or telephone 03000 262727 – Option 4.