MASH Support Officer in Newton Aycliffe

Location: Parsons Court, Newton Aycliffe

Hours/Contract: Full-time, Permanent, 37 hours per week, Monday to Friday, core hours of 8am to 4pm

Closing Date: 5pm, Wednesday 2nd September 2026

The Role

The Support Officer will work within the Central Referral Unit (CRU) in the Multi Agency Safeguarding Hub (MASH) as part of a multi-agency response to Domestic Abuse, Child Abuse and Adult Abuse in County Durham and Darlington. This includes supporting MARAC that deals with high-risk domestic abuse and Strategy Team support regarding child protection.

What You’ll Do

• Provide a complete, comprehensive and confidential support service to the CRU, MASH, MARAC, Strategy Team, internal professionals, external Police Forces and key partner agencies.
• Be a point of contact for advice and information and foster good relations with departments within own force, external forces and partnership agencies to facilitate the exchange of data and information.
• Perform detailed and thorough interrogation and research of police databases and intelligence systems to identify and record relevant information to allow an assessment and identification of risk to any child or vulnerable adult.
• Prepare reports for multi-agency meetings, child protection conferences and confidential reports. (This will also involve being exposed to information or material of a sensitive and distressing nature).

What You’ll Bring

• 4 GCSE’S levels (Grade A to C / 9/4) including English Language or literature or an approved equivalent.
• At least 6 months administration experience e.g. composing original letters and documents, maintaining accurate records.
• If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service. Applicants must have been a UK resident for at least three years prior to the date of application. If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency. Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

Please return the relevant application form and the equal opportunity form to crafteon@gov.uk

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