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- Tasks: Answer emergency calls and provide vital support to those in need.
- Company: Join Durham Constabulary, dedicated to community safety and support.
- Benefits: Competitive salary, shift allowances, and professional growth opportunities.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: 4 GCSEs including English, plus customer service experience.
- Other info: Comprehensive training provided in a fast-paced, supportive environment.
The predicted salary is between 24222 - 25626 £ per year.
Are you ready for a thrilling career where each day presents a new challenge? Do you want to play a pivotal role in assisting those in dire need? Are you prepared to be a voice of reassurance in emergency situations? We are currently looking for a Call Handler to join our busy team at Police Headquarters in Aykley Heads. Hours of Work: 37 hours per week, with a varied shift pattern to meet the needs of our emergency services. As a Call Handler, you will be integral to the effectiveness of our Force Control Room. Your responsibilities will include answering 999 and 101 emergency calls, gathering vital information from the public, performing risk assessments to ensure appropriate responses, and offering support to distressed individuals. In this demanding role, you will accurately record incidents and provide high-quality customer service, ensuring community confidence in our policing efforts. You will showcase your exceptional interpersonal skills while operating in a fast-paced environment where quick decision-making is essential. Call Handler Requirements: 4 GCSEs including English Language or Literature (Grade 9 to 4/A to C). A minimum of 1 year\’s previous customer service experience. Strong interpersonal and communication skills. Proficiency in computer and keyboard skills. Ability to work effectively under pressure with emotional resilience. Call Handler Benefits: Competitive salary ranging from £24,222 – £25,626 per annum. Additional 14% shift allowance and a 15.9% weekend working allowance. Opportunities for professional growth and development. Comprehensive training and mentoring program. A chance to make a real difference in the community. Meet the Organisation: Who We Are and What We Do Durham Constabulary is committed to serving and protecting the community with integrity, professionalism, and efficiency. Our team is dedicated to ensuring the safety and well-being of all, and we foster a culture of support and collaboration. If you think you are suitable for this Call Handler role, please apply now! This is your chance to be part of something bigger and to help those in their times of need! Closing Date: 5pm Monday 29th September Interview Date: Week commencing 6th October 2025
Call Handler employer: Durham Constabulary
Contact Detail:
Durham Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Call Handler does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for helping others.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with people in distress, it’s crucial to demonstrate your ability to stay calm and supportive. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Call Handlers on LinkedIn or local community groups. They can provide insider tips and might even give you a heads-up about the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the team you'll be joining.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Call Handler and how your experience aligns with our needs.
Showcase Your Customer Service Skills: Since this role requires strong customer service experience, highlight any relevant roles you've had. Share specific examples of how you've helped others, especially in high-pressure situations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Durham Constabulary
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler. Familiarise yourself with the types of calls you might handle and the importance of quick decision-making in emergency situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
As a Call Handler, strong communication is key. Prepare examples from your previous customer service experience where you effectively communicated under pressure. Highlight how you reassured distressed individuals and gathered vital information, as this will resonate well with the interviewers.
✨Practice Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to various emergency situations. Practising these scenarios can help you articulate your thought process and decision-making skills, which are crucial for this role.
✨Demonstrate Emotional Resilience
The role can be emotionally demanding, so be prepared to discuss how you manage stress and maintain composure in challenging situations. Share specific strategies you use to stay calm and focused, as this will show your suitability for the fast-paced environment of the Force Control Room.