At a Glance
- Tasks: Provide top-notch customer service and resolve queries via email and phone.
- Company: Join a dynamic team at a leading customer support company.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Exciting opportunity for growth and learning in a fast-paced setting.
- Why this job: Make a difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills, teamwork, and basic IT knowledge required.
The predicted salary is between 24000 - 28000 £ per year.
We wish to recruit a Customer Support Advisor to join the Customer Support team. You will work closely with the Customer Support Manager and the Customer Support team to provide excellent customer service and product information to our customers, retailers and Area Sales Representatives.
Responsibilities
- Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs.
- Liaise with planning and operations teams to ensure order requirements are achieved.
- Delays are identified and appropriately communicated to the retailer or consumer.
- Resolve queries and deal with order tracking, PODs, and delivery discrepancies.
- Ensure cancellations and amendments are actioned promptly.
- Update retailer on order progress ensuring data is aligned with production plans.
- Ensure operations are proactive in resolving manufacturing failures and recovery plans.
- Ensure appropriate reports and communications are supplied to retailers and consumers for updates on resolution of issues.
Qualifications
To be successful in your application, you will have excellent communication and customer service skills, strong team working abilities and good IT skills.
Customer Support Advisor employer: Duresta UK
At Duresta, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and communication. As a Customer Support Advisor, you will benefit from ongoing training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises customer satisfaction and operational excellence. Located in a vibrant area, our team enjoys a collaborative atmosphere where every contribution is recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky situations or difficult customers. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common customer support tools and software. Being able to talk about your experience with these can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and experience. We want to see how you’ve handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Support team. Share specific examples of how you've provided excellent service and worked well in a team.
Show Off Your IT Skills:Since good IT skills are a must, mention any relevant software or tools you’re familiar with. If you’ve used CRM systems or other support tools, let us know – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Duresta UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Advisor. Familiarise yourself with common customer queries and how to resolve them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You could even role-play common customer scenarios with a friend to build your confidence in handling enquiries and resolving issues.
✨Showcase Your Team Spirit
This role requires strong team working abilities, so be prepared to discuss examples of how you've successfully collaborated with others in the past. Think about specific situations where you contributed to a team goal or helped a colleague out.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding order tracking and delivery discrepancies. Prepare by thinking of past experiences where you resolved similar issues, highlighting your proactive approach and ability to communicate effectively with customers.
