IT Support Engineer in Poole

We are currently seeking an IT Support Engineer. You will provide technical support on a range of software and have the opportunity to expand your knowledge across various IT domains within our organisation. This role involves on-site attendance to deliver user IT support (2nd and 3rd Line), assisting users with day-to-day queries, and actively participating in IT projects.

Key Responsibilities

• Serve as the on-site first point of contact for IT hardware and software support.
• Manage firewall configurations and ensure their effective operation.
• Provide support for laptops, including Mac devices.
• Administer and manage user accounts and MS Office 365 profiles.
• Diagnose and resolve issues using systematic troubleshooting skills.
• Perform daily system checks to maintain optimal performance.
• Resolve complex problems and issues in a timely manner based on priorities.
• Create user guides and documentation.
• Assist both on-site and remote users with their IT needs (Driving Licence required)
• Monitor and maintain networks and hardware resources.

Experience

• Minimum of 3 years of IT support experience.
• Previous experience in supporting on-site hardware and software.
• Firewall management expertise.
• Familiarity with OneDrive, Egnyte, or similar platforms.
• Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
• Knowledge of Mac devices and support.
• Experience with user account management and MS Office 365 profiles.
• Ability to create user guides and documentation.
• Understanding of network monitoring and hardware resource maintenance.

Benefits

• On-site parking.
• Initial 21-day holiday + Birthday extra day off + Bank Holidays.
• Bonuses paid for self-study Microsoft training.
• Private Healthcare after 12 months.
• Company-branded clothing (polo shirts / zipped sweatshirts) provided.

Hours :

Full Time / Permanent. 09:00 to 17:30, Monday to Friday (1 hour for lunch)